Backup Outlook crash

Discussion in 'Acronis True Image Product Line' started by cmbarsotti, Mar 2, 2007.

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  1. cmbarsotti

    cmbarsotti Registered Member

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    I have the latest trial version of True Image Home installed.

    When I go to do a full backup of Outlook (not express) email it crashes.

    I'm only selecting a few folders (contacts, inbox, sent and important {stuff} ). It starts backing up OK but then crashes. Any ideas?

    Thanks.
     
  2. Ralphie

    Ralphie Registered Member

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    Might be important to know if you're using Win2k, XP or Vista. Meanwhile try doing the procedure with the bootable Rescue cd.
     
  3. coppertrail

    coppertrail Registered Member

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    Most likely because the PST and/or OST files are in use by Outlook. I always use the Rescue CD to create my images.
     
  4. foghorne

    foghorne Registered Member

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    This should not matter. Even when doing file backups TI copies at the sector level and should not be affected by file locks.

    F.
     
  5. cmbarsotti

    cmbarsotti Registered Member

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    Hello, sorry - Windows XP Professional.

    Like I said this is the trial version so I haven't spent too much time with it, I'll look into a rescue CD - at this point I'm not following the idea but if I RTFM I might learn. Thanks.

    -----update:
    A 'bootable Rescue cd' ? I'm reading the manual and this looks like it will help in a situation of recovery. I'm not following how this will help create a backup of my email. I'm sure I'm just being stupid but are you sure this is what I need to do?

    (ADD TO WISH LIST: ability to search help)
     
    Last edited: Mar 3, 2007
  6. coppertrail

    coppertrail Registered Member

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    Yes, after installing TI, start - programs - Acronis - TrueImage - Create Recovery Disk (something like that).

    It gives you several options, 2 being creating a bootable CD and creating an ISO file. I create the ISO file, then burn it to a CD.

    This creates a bootable version of TI. You see the same interface, but Windows is not running, thus no files in use, and a clean image.

    Another option would be to close Outlook before creating the backup, but I believe you'll be pleased with creating an image via the recovery CD.
     
  7. FAC73

    FAC73 Registered Member

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    I don't see an option to back up Outlook from the recovery disk, only My Computer and My Data!!!

    So that doesn't really help.
     
  8. cmbarsotti

    cmbarsotti Registered Member

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    Wiat. And PLESE let me know if I'm just being a total idiot here.

    I don't want to recover anything, not yet anyway. I'm only trying to back up email like I backed up my files.

    I launch TI, select BACKUP from the graphic menu, hit NEXT, select the MY EMAIL radio button. This is the proceedure that eventually crashes TI. The computer isn't crashing, just TI.

    I did the above selecting FILES, and it worked great, just backing up email seems to be an issue. I'm really not understanding how a recovery disk is in any way concerned with my issue.

    I'm sorry if I'm stupid here (I was born that way and have never recovered)
     
  9. Ralphie

    Ralphie Registered Member

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    The email backup problem was supposed to have been fixed in the latest build, 4940, of ver. 10
     
  10. cmbarsotti

    cmbarsotti Registered Member

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    OK, so this is a known issue? I'm glad I'm still on trial. Guess I'll keep looking. Thanks.

    That's too bad, I really like this software.
     
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