Backup on FTP never reach 100%

Hello,

I tried to backup a partition to an ftp server (Authentication + Passive) under Windows XP SP2 (Windows Firewall Enabled).

Arconis shows the progress up to 99% and never reachs 100% (like an infinit loop without cpu usage).

With tier client, I looked into the ftp server and the archive seems to be ok.

If I disable Windows Firewall, the backup works like a charm. So I tried to add exceptions in Windows Firewall for these applications :

• TrueImage
• TrueImageService
• TrueImageMonitor
• TrueImageNotify

But still doesn't work when Windows Firewall is enabled. The only way is to deactive Windows Firewall but I can't do this for security concerns.

Any help would be appreciated,

Benoit

PS : The backup works if I select a different destination location than ftp server.

 

Hello BenoitL,

Thank you for choosing Acronis Disk Backup Software.

Please accept our apologies for the delay with the response.

First of all, please make sure you use the latest build, which is available on our web site. To get access to updates you should first register Acronis software.

If the problem persists, please create ftp log as follows:
1. Run regedit from Start -> Run
2. Open HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\DebugLogs registry key
If this folder does not exist, you should create it.
3. Add ftp value (Type: DWORD; Data: 1)
4. Reproduce the problem

The ftp.log will be created in Documents and Settings\All Users\Application Data\Acronis\DebugLogs folder.

Please submit a request for technical support. Provide the ftp log file and information collected in your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Ivan Sarychev