Backup not purging

Discussion in 'Acronis True Image Product Line' started by jhaney, Jun 1, 2009.

Thread Status:
Not open for further replies.
  1. jhaney

    jhaney Registered Member

    Joined:
    Jun 1, 2009
    Posts:
    3
    I received the following message this morning and need to find out why my backups are not purging.

    MIAPP Full Weekly Task is waiting for user interaction.

    Description: Create Incremental Backup Archive

    From: Disk 2, Disk 1

    To file: "bsp://nvra-acronis.NVRA.LOCAL"

    Compression: High

    Description:

    "MIAPP"

    Problem Info: Disk is full.

    Problem Details: You must free additional disk space to continue. You can either empty the Recycle Bin or delete old data files.

    Please press Retry to try again or press Cancel to cancel the operation and stop.





    DISCLAIMER:

    Sample Disclaimer added in a VBScript.





    Thank you



    Joshua Haney

    Systems Analyst

    Naugatuck Valley Radiological Associates

    385 Main Street South

    Southbury, CT 06488

    203-267-3340 x1107

    jhaney@nvranet.com
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Joshua,

    Thank you for using Acronis Corporate Products

    What is the build number of your program? Could you please attach the log file of the previous operation to your post?

    Thank you.

    --
    Oleg Lee
     
  3. jhaney

    jhaney Registered Member

    Joined:
    Jun 1, 2009
    Posts:
    3
    Acronis*True*Image Management*Console® (build*8,076)

    The issue seems to be that the old backups are not purging.

    attached is one of the logs
     

    Attached Files:

  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Joshua,

    First of all, please make sure you use the latest build of the software.

    You can download all necessary files from update section in your account.

    If you have not registered your product on our web site yet, we recommend to do it in order to receive free updates.

    - Choose Product registration
    - Enter the serial number for your Acronis product in the corresponding field.

    Please make sure that you updated all components of software, including remote agents.

    If the issue still persists, please try to copy all backups onto internal drive (set the backup location with same settings) and check whether consolidation works.

    Thank you.
    --
    Alexander Nikolsky
     
  5. jhaney

    jhaney Registered Member

    Joined:
    Jun 1, 2009
    Posts:
    3
    I will upgrade to the latest versions but this has been an ongoing issue. I can consolidate manually but it has never worked automaticaly
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello jhaney,

    Thank you for your response.

    This is very important to use the latest build of the program. The algorithm has been improved, and the issue should be resolved.

    Thank you.

    --
    Oleg Lee
     
  7. The Gold Tooth

    The Gold Tooth Registered Member

    Joined:
    Feb 25, 2008
    Posts:
    27
Thread Status:
Not open for further replies.