Backup Job never stops

Discussion in 'Acronis True Image Product Line' started by compusoft, Aug 30, 2006.

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  1. compusoft

    compusoft Registered Member

    Apr 14, 2006
    My Backup Job never stops. It just keeps saying "Operation in pogress 0%". Even when I try to cancel it, it does not stop.

    In the log file it says "Analyzing Partition c:..."

    Kind Regards
    Bjørn Bækkegaard
  2. bottom

    bottom Registered Member

    Aug 10, 2006
    do You use pre-commands ?
  3. viroz

    viroz Registered Member

    Sep 5, 2006
    Same problem here Backup Job never stops when i try to backup some folders....

    Can anyone give us a solution ?

  4. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello compusoft and viroz,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response.

    First of all, please make sure you use the latest build of the corresponding Acronis True Image version (build 3677 for Acronis True Image 9.0 Home and Acronis True Image 9.1 Server for Windows and build 3718 for Acronis True Image 9.1 Workstation and Acronis True Image 9.1 Enterprise Server) which is available for downloading in the Product Updates section of your account at Acronis web site.

    You can find the full version name and build number by going to Help -> About... menu in the main program window.

    To get access to updates you should create an account then log in and use your serial number to register the software.

    Please uninstall the previously installed build by following Start -> Settings -> Control Panel -> Add or Remove Programs -> Acronis True Image, prior to installing the latest one.

    Note that you should create a new Bootable Rescue CD after installing the update.

    If you are using Acronis True Image 9.1 Workstation or\and Acronis True Image 9.1 Enterprise Server you should also update all components including Acronis Agents, Acronis Management Console, Acronis Backup and Group Servers. It is obligatory for all components to be of the same build on order to interact correctly.

    If the problem persists with the latest build of the corresponding Acronis True Image version, please check each partition of the source hard drive (hard drive that you try to back up) by Windows utility: use Windows menu Start\Run, then enter the command "chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drive.

    Note that you will need to reboot your computer in order to scan the system partition.

    Please also download the latest version of Acronis drivers, install it with disabled logging, try to create a backup once more and see if the problem still persists.

    If the problem still persists after checking the hard drive and updating the drivers, please make sure that the Acronis Scheduler 2 Service is started and both schedhlp.exe and schedul2.exe processes are running (use Windows Task Manager).

    You can run the schedhlp.exe and schedul2.exe (\Program Files\Common Files\Acronis\Schedule2) manually in Windows Task Manager (File->New Task) or do the following:

    - Download schedmgr.exe application;

    - Start the Command Prompt from Start -> Programs -> Accessories menu;

    - Run the following command in the folder you saved the file to: schedmgr.exe service start

    If that does not help then please do the following:

    - Download the schedmgr.exe application mentioned above;

    - Open the command prompt (Start -> Run -> cmd);

    - Run the following command in the folder the schedmgr.exe file was saved to:

    schedmgr get report > schedreport.txt

    - Collect the schedreport.txt file;

    - Run Acronis Schedule Manager program (schedmgr.exe) once more;

    - Issue the following command:

    set logflags support

    - Reproduce the problem;

    - Collect the log file schedul2.log that is placed in the \Program Files\Common
    Files\Acronis\Schedule2 folder.

    Please also provide us with the following information:

    - Create Acronis Report and Windows System Information as it is described in Acronis Help Post;

    - Does the problem appear when you try to create both file-baed backups and disk\partition images?

    - Clarify whether the problem appears when you start the backup process manually or when it is being started automatically (when a scheduled tasks is executed).

    Then please submit a request for technical support. Provide the files and information collected in your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Alexey Popov
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