BackUp from Network Drive fails with windows error message

Discussion in 'Acronis True Image Product Line' started by eFScl, Apr 26, 2007.

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  1. eFScl

    eFScl Registered Member

    Joined:
    Apr 26, 2007
    Posts:
    2
    Hi there,

    have
    - Windows XP Media Center Edition
    - Acronis Trueimage Home 10.0 Build 4942
    - updated the "SNAP" like written in your FAQ

    Working: Lokal BackUp from C:\ to external USB Harddisk (2.0)

    not working:
    I d like to backup a network drive (external network drive over LAN). During the backup process i get a windows error message (attached).

    Tried the following too:
    - disabled Ashampoo Firewall
    - disabled virus scan

    Eventlog / Application:

    Ereignistyp: Fehler
    Ereignisquelle: Application Error
    Ereigniskategorie: Keine
    Ereigniskennung: 1000
    Datum: 26.04.2007
    Zeit: 10:33:46
    Benutzer: Nicht zutreffend
    Computer: SEBI
    Beschreibung:
    Fehlgeschlagene Anwendung trueimageservice.exe, Version 10.0.0.4942, fehlgeschlagenes Modul trueimageservice.exe, Version 10.0.0.4942, Fehleradresse 0x00247928.

    Weitere Informationen über die Hilfe- und Supportdienste erhalten Sie unter http://go.microsoft.com/fwlink/events.asp.
    Daten:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 74 72 75 ure tru
    0018: 65 69 6d 61 67 65 73 65 eimagese
    0020: 72 76 69 63 65 2e 65 78 rvice.ex
    0028: 65 20 31 30 2e 30 2e 30 e 10.0.0
    0030: 2e 34 39 34 32 20 69 6e .4942 in
    0038: 20 74 72 75 65 69 6d 61 trueima
    0040: 67 65 73 65 72 76 69 63 geservic
    0048: 65 2e 65 78 65 20 31 30 e.exe 10
    0050: 2e 30 2e 30 2e 34 39 34 .0.0.494
    0058: 32 20 61 74 20 6f 66 66 2 at off
    0060: 73 65 74 20 30 30 32 34 set 0024
    0068: 37 39 32 38 0d 0a 7928..


    Any idea?
    thx
    Sebastian
     

    Attached Files:

    Last edited: Apr 26, 2007
  2. eFScl

    eFScl Registered Member

    Joined:
    Apr 26, 2007
    Posts:
    2
    checkdisk i have done, gave no changes .... :doubt:
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello eFScl,

    Thank you for choosing Acronis Disk Backup Software.

    We need some additional information to investigate this issue thoroughly and to provide you with a possible workaround.

    Please also collect the user.dmp and drwtsn32.log the way described in this previous post of mine.

    In addition, please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Could you please also try to use full UNC path (e.g. \\server\share\) instead of the mapped drive and let us know the results?

    Having collected the above information please submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Aleksandr Isakov
     
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