BackUp from Network Drive fails with windows error message

Hi there,

have
- Windows XP Media Center Edition
- Acronis Trueimage Home 10.0 Build 4942
- updated the "SNAP" like written in your FAQ

Working: Lokal BackUp from C:\ to external USB Harddisk (2.0)

not working:
I d like to backup a network drive (external network drive over LAN). During the backup process i get a windows error message (attached).

Tried the following too:
- disabled Ashampoo Firewall
- disabled virus scan

Eventlog / Application:

Ereignistyp: Fehler
Ereignisquelle: Application Error
Ereigniskategorie: Keine
Ereigniskennung: 1000
Datum: 26.04.2007
Zeit: 10:33:46
Benutzer: Nicht zutreffend
Computer: SEBI
Beschreibung:
Fehlgeschlagene Anwendung trueimageservice.exe, Version 10.0.0.4942, fehlgeschlagenes Modul trueimageservice.exe, Version 10.0.0.4942, Fehleradresse 0x00247928.

Weitere Informationen über die Hilfe- und Supportdienste erhalten Sie unter http://go.microsoft.com/fwlink/events.asp.
Daten:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 74 72 75 ure tru
0018: 65 69 6d 61 67 65 73 65 eimagese
0020: 72 76 69 63 65 2e 65 78 rvice.ex
0028: 65 20 31 30 2e 30 2e 30 e 10.0.0
0030: 2e 34 39 34 32 20 69 6e .4942 in
0038: 20 74 72 75 65 69 6d 61 trueima
0040: 67 65 73 65 72 76 69 63 geservic
0048: 65 2e 65 78 65 20 31 30 e.exe 10
0050: 2e 30 2e 30 2e 34 39 34 .0.0.494
0058: 32 20 61 74 20 6f 66 66 2 at off
0060: 73 65 74 20 30 30 32 34 set 0024
0068: 37 39 32 38 0d 0a 7928..


Any idea?
thx
Sebastian

 

checkdisk i have done, gave no changes ....

 

Hello eFScl,

Thank you for choosing Acronis Disk Backup Software.

We need some additional information to investigate this issue thoroughly and to provide you with a possible workaround.

Please also collect the user.dmp and drwtsn32.log the way described in this previous post of mine.

In addition, please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

Could you please also try to use full UNC path (e.g. \\server\share\) instead of the mapped drive and let us know the results?

Having collected the above information please submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Aleksandr Isakov