Backup Error (TrueImage 2009)

Discussion in 'Acronis True Image Product Line' started by valbuz, Jun 6, 2009.

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  1. valbuz

    valbuz Registered Member

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    hi together

    after i start a backup i receive the error: backup error!

    I want to backup the complet disk to a attached usb hd. i can the usb hd select under trueimage. After i make all settings i receive the message: backup error.
    For backup i boot from cd.

    can anyone help me? is there any log for the backup?

    thanks
    pat
     
  2. DwnNdrty

    DwnNdrty Registered Member

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    Florida - USA
    True Image might be seeing bad clusters on either the source of destination drives. Run chkdsk /r on each of them then try the Backup again. And it might be a good idea to do a defrag too.
     
  3. valbuz

    valbuz Registered Member

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    hi thanks for your answer.

    i will try it, but i have also true image home (a older version), with this it works without error! o_O

    thanks
    pat
     
  4. seekforever

    seekforever Registered Member

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    If the other version works then it might be that the TI2009 Linux recovery environment is not a good fit for your hardware. If the chkdsk /r doesn't provide a cure then you might use Acronis' Live Chat support to see if they recommend that they send you a .iso file to burn a new TI CD with better hardware support.
     
  5. valbuz

    valbuz Registered Member

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    TI2009 o_O

    i will try the chat on monday...

    thanks
    pat
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Pat,

    Thank you for using Acronis True Image

    To find the exact reason of the issue we need the log file of the failed operation, the file can be obtained in the following way:

    Reproduce the backup operation. At the left side of the program window click on the Log button, select the appropriate item, make right-click -> Save -> Select the desired path.

    Attach the file to your post.

    Thank you.

    --
    Oleg Lee
     
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