Backup error "cannot create the image"

Discussion in 'Acronis True Image Product Line' started by sborder, Sep 21, 2005.

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  1. sborder

    sborder Registered Member

    Joined:
    Sep 12, 2005
    Posts:
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    I get this error when trying to create an image. This was happening with Accorins 8 and now that I've upgraded to 9 the same thing happens also.

    Cannot create the image of the logical drive C: because it is currently in use by running applications or the logical drive contains bad sectors.

    Operation with partition C: was terminated with code 458,785 Unable to create volume snapshot.

    I don't believe I have any bad sectors I just ran a diskcheck and rebooted and still the same problem. I never used to have this problem just sometimes.

    I should also mention this was a clean install from 8

    Any suggestions?

    Thanks
    Steve
     
  2. sborder

    sborder Registered Member

    Joined:
    Sep 12, 2005
    Posts:
    7
    Well it's to bad acronis doesn't seem to have time to answer my questions. I've paid and upgraded to version 9.
    I guess I will have to look for someother means to back up my information. For now I've gone back to Norton Ghost at least they have support.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello sborder,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response. Please install the below update with disabled logging and see whether the problem persists.

    http://www.acronis.com/files/support/SnapAPI_s_e.exe

    If the problem does persist, please enable logging by running the update once more, reproduce the program failure and send the c:\snapapi.log file with Acronis Report (please see Acronis Help Post for the instructions) to support@acronis.com along with the link to this thread? We will certainly help you with the solution.

    Thank you.
    --
    Irina Shirokova
     
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