Backup error 0x12016

Discussion in 'Paragon Drive Backup Product Line' started by czarek, May 16, 2010.

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  1. czarek

    czarek Registered Member

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    Hello.
    During backcup I got message "Specify where to fing next archive volume" but there are no volume required. Than I got message VSS: Can't read volume data.
    How to fix it?
    Rgds
    Czarek.
     
  2. Mech_An

    Mech_An Registered Member

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    czarek,

    Please try to change Hot Processing options:
    - Open Paragon program
    - Got to Tools-Settings-Hot Processing Options
    - Check if "Enable Hot Processing" is selected
    - Choose Paragon Hot Processing in Hot processing technology section
    - Select "Use hot processing only when partition is locked"
    - Press OK

    Then run backup again.
     
  3. czarek

    czarek Registered Member

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    Hi.
    Unfortunately, it does not help. Process stop in around 14%.
    Czarek
     
  4. Mech_An

    Mech_An Registered Member

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    czarek,

    Does the backup stops with the same error 'where to find next archive volume' ?
    If yes, I suppose that you want to perform full HDD backup and you have laptop with EISA configuration partition.

    Please check it in Windows Disk management:
    * right-click My Computer and select 'Manage'
    * find Disk management in Storage
    * Search for EISA Configuration

    If EISA is there, you can exclude it from Backup to avoid errors. Actually, there is no need to backup EISA, because it hardly could be affected. It is used only for Vendors specific Restore operations.

    To exclude EISA Configuration partition, please Run Backup Disk or Partition wizard again, select your Basic Hard Disk 0 and un-check (*) partition (usually it has Fat file system). Then follow the wizard as usually.

    Please run CHKDSK with /f key enabled to find and fix errors in file system.
     
  5. czarek

    czarek Registered Member

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    HI.
    I can't find anything about EISA in Storage o_O
    Czarek
     
  6. Mech_An

    Mech_An Registered Member

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    czarek,

    Could you please post here screenshot of Windows Disk Management?
    Also please describe what you want to backup : Hard Disk / Partition / Files.

    Did you check file system with CHKDSK?
     
  7. czarek

    czarek Registered Member

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    I' would like to backup 2 partitions C and D.
     

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  8. Mech_An

    Mech_An Registered Member

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    1) What exact error appears when Paragon Hot processing is enabled?

    2) Did you run CHKDSK with /f key to check C: and D:? Are there any errors?
    Alternative way:
    * right-click C: in My Computer and select Properties
    * go to 'Tools' tab
    * click 'Check Now' in Error-checking
    * Mark all options
    * Start
    Repeat for D:.

    3) You Hard drive could have bad blocks: use HDD vendor’s original utilities to check the HDD surface (please refer to http://kb.paragon-software.com/para...tId=2124&objId=3273&statId=1377139&foLang=en).
     
  9. czarek

    czarek Registered Member

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    1. Error is: VSS: Can't read volume data.
    2. CHKDSK does not help.
    The problem is with partition C because I can make only D partition backup without errors.
     
  10. SIW2

    SIW2 Registered Member

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    Sounds like a problem with microsoft Volume Shadow Copy service.

    Three options:

    1. Check In Services that Volume Shadow Copy service is set to automatic. Reregister the service with this .bat file ( d/l it , rename it to remove the .txt extension , then rt click on it and RUN AS ADMINISTRATOR. )

    View attachment registerVSS.bat.txt

    2. If that doesn't do it, Change from VSS to Paragon Hot Backup . Click Tools>Settings>Hot processing options in the drop down , select Paragon Hot Processing , click OK.


    3. If still no joy, use the Paragon boot disc to create the Backup image
     
  11. czarek

    czarek Registered Member

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    HI.
    I do not understand clearly first option.
    1.Where can I find Services?
    2. Should I download your registerVSS.bat.txt on the desktop, than delete txt extension and run as admin, that's it?
     
  12. MudCrab

    MudCrab Imaging Specialist

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    You can find Services in the Computer Management window (as in Post #7). Expand the Services and Applications section (just below Disk Management) and then click on Services. Scroll down through the list until you find the Volume Shadow Copy service.

    Regarding the registerVSS.bat.txt file, that's correct. Just download it, rename it to registerVSS.bat, and run it as an administrator.
     
  13. Mech_An

    Mech_An Registered Member

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    czarek,

    As you still get VSS specific error, Paragon Hot processing is not used for backup.
    Please make sure that Paragon Hot Processing is enabled in Tools - Settings - Hot Processing Options

    Volume Shadow Copy Service could be found here
    Volume Shadow Copy Properties (Local Computer).jpg
     
  14. czarek

    czarek Registered Member

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    Hello.
    It was Manual and I changed for Automatic and started it.
    I also run registerVSS.bat file.
    In Tools - Settings - Hot Processing Options, Hot Processing in enabled.
    InHot processing technology I tryed both Microsoft and Paragon.

    Unfortunately it does not help, same error always appeare in 46% of bacup.
    VSS: Can't read volume data
    Error source : Hard Disk Manager
    Error code: 0x 12016
     
  15. Mech_An

    Mech_An Registered Member

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  16. blazer

    blazer Registered Member

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    Primary reason for posting on this thread is that all of the solutions that have been mentioned thus far, we have tried on associate's machine......each and every one, including the WDigital utility to raise bad blocks......chkdsk and its distant cousin, recent version of Norton Disk Doctor......
    We keep getting this 0x error when attempting to back up first image using Backup and Restore 2010 Free Version (prior to the "advanced" release)...... would it be safe to assume that we have bad data since we receive the 0x err at, what seems to be the same point in our backup (7%)?
    If so, outside of the obvious solution of a complete format and new OS load, is there anything that we may have missed?

    blazer
     
  17. blazer

    blazer Registered Member

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    Also, forgot to mention that we're unable to go the CD boot avenue, since B&R gets us to the point where we've inserted the CD but the system just sits there and doesn't write to the CD......however, we're able to burn pictures to CD.....
    Trying to convince him that we need to redo the OS and format the C: drive in the process......task schdlr doesn't work either and we've put a few hours into trying to fix that too, since we can't schedule B&R until we do.......
    You see, the trouble is, their machine, according to them, was working fine before we tried to put B&R on.....
    Awaiting a constructive response.......
    Thanks, blazer
     
  18. sunny757

    sunny757 Registered Member

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    Am also getting the error
    "Operation failed VSS: Cant read volume data.
    error source: Hard Disk Manager
    error code: 0x12016"
    ..when trying to Backup the C: partition on a Server 2003R2, with Drive Backup 10 Server, build 10444 (14.07.10)

    Have run chkdsk twice and its now clean.
    Happens with both VSS and Paragon Hot Processing.
    Happens at about 60% of the way through.

    Thanks
     
  19. blazer

    blazer Registered Member

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  20. Mech_An

    Mech_An Registered Member

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    sunny757,

    Do you have large files on C:/ partition (1GB or larger)? In some rare cases they could cause the errors during backup. Try to move them from C:/.

    Additionally please try to use Windows Defragmenter tool:
    * right-click My Computer,
    * select Manage,
    * go to Storage section,
    * choose Disk Defragmenter and run operation for C:/

    And the third thing:
    Try to backup C:/ from Paragon Recovery CD (WinPE or Linux\DOS).
    Does it work?

    If backup from CD works correctly, the issue should be related to Windows services or software compatibility issues.
     
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