Backup and Restore wizard freezes Acronis True Image Home 2009

Discussion in 'Acronis True Image Product Line' started by mobileguynz, Jan 11, 2009.

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  1. mobileguynz

    mobileguynz Registered Member

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    Hello, done search are on the trial of Acronis True Image Home 2009
    Vista 64, Can do full backup, all firewalls etc are off

    Just selecting a txt file to backup the app hangs!
    Backup and Restore => My Data => select files => Next and hangs

    Have reinstalled, redownload, repaired, cleaned out file system etc.
    have attached report, checked FAQ's checked the posts.

    Is Acronis True Image Home 2009 compatible running Vista 64 and Nvida??

    Intel Core 2 Quad Q9450 @ 3.0GHz
    Windows Vista Home Premium 64bit Service Pack 1
    XFX NVIDIA nForce 780i SLI Mobo
    4GB DR2-1066 (PC-8500)
    XFX GeForce 9800 GX2 1.0GB DDR3
    X-Fi XtremeGamer Fatal1ty Pro
     
    Last edited: Jan 11, 2009
  2. mobileguynz

    mobileguynz Registered Member

    Joined:
    Jan 11, 2009
    Posts:
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    Now resolved

    I went checking and exploring and I found a yellow icon by my DVD drive and hence was not working, it was the day before. (prob Norton Ghost as the last thing to uninstall)

    solution
    For others and credit goes to forum post I found


    Re: DVDRW driver malfunction under Windows Vista
    Reply Quote
    This usually happens when a piece of software is uninstalled and doesn't remove all its connections to the drives, which you didn't even know it had installed. Heres a method that worked for me.

    1. Choose Start > Run.
    2. Type regedit in the Open text box and click OK.
    3. In the Registry Editor dialog box, navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class and select the {4D36E965-E325-11CE-BFC1-08002BE10318} key, which appears as a folder.
    4. Select File > Export (Windows XP) or Registry > Export Registry File (Windows 2000).
    5. In the Export Registry File dialog box, select Selected Branch under Export Range, name the file (for example, CDDVDkey.reg), and click Save to save the file to the Desktop.
    6. In the right panel of the Registry Editor, select the LowerFilters line, and then choose Edit > Delete. Click Yes in the Confirm Key Delete dialog box.
    7. Select the UpperFilters line, and then choose Edit > Delete. Click Yes in the Confirm Key Delete dialog box.
    8. Close the Registry Editor.
    9. Restart Windows.
     
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