Backing up to external drive fails

I have purcahsed v10 to back up to External USB 2 drive. I am using a device from http://www.acomdata.com/. It is the Hybrid 250. I am using the CD rgar I made. When the device is not on, the CD loads. When the device is turned on, the CD doesn't load.
If I turn off the device and load the cd and then turn on the drive, Acronis doesn't see this device either.

Any sugguestions?

thanks

 

You have already started a thread https://www.wilderssecurity.com/showthread.php?t=169609 here. Please keep your information in one thread so we can help you.

 

Hello dhs13,

Thank you for choosing Acronis Disk Backup Software.

Please see my answer in the thread thomasjk pointed at.

Thank you.
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Marat Setdikov