For some reason, B&R 2010 stopped working on my laptop - it started giving a strange error-message about 33% into the backup, and could no longer finish. So I decided to remove it and installed B&R 2012 instead. It works, but what used to take about 45 minutes now takes a full 5 hours with the Microsoft Volume Shadow technology instead of Paragon Hot Processing. Going through the advanced settings, the drop-down where I used to be able to choose the Hot Processing technology, is now disabled (grayed out) and permanently set to slow, sad, depressing Microsoft VSS. What have I done to deserve this?