B&R 12 Home. ‘VSS: Can’t read volume data’ and VSS failing to start.

-Asus Laptop N53s with Windows 7 Home Premium (64).
-B&R 12 Home latest version 10.1.19.16240_000.

Just want to tell about one of my problems in running scheduled cyclic backups to an external HDD.

Install went fine.
I then generated a couple of scheduled tasks, all to be used during the next coming year. All tasks are written to be run by right clicking and selecting ‘Run Now’ option, when I feel it is the right time for running backup (unattended, as the last action before end of day).

All backup attempts were ‘C-partition-only type’.
After 8-15 minutes the backup halted with the message: VSS: Can’t read volume data’. It was tried several times.

I performed several disk scanning operations: Seagates Seatools for Windows (short and long generic and short DST), surface test with B&R 12 Home in offline mode, Check disk within W7, read only mode.
None of these tests indicated a single error.
I also full-formatted the external HDD, but that didn’t make any difference.

All tasks are set for ‘Shutdown system after backup’. To get each archive added to the B&R database, automatically, after the run, it is a must to have Paragon B&R window closed once the backup has started. Only the progress window was left open.

Normally I expect it to perform the backup, add archive to database and shutoff system with that setup.

I run this successfully on my own HP Laptop with Vista installed and with same B&R version.

On this machine, my daughters, I got a repeatable 100% failure after the 8-15 minutes of run.

Then, I tried to run the backup and leaving the Paragon B&R window open during the process.

That made it possible to run without error, all the way to the end. Only draw back was, that I had to manually add the archive to database after next start of W7.

Earlier I made a C partition backup using Linux CD. That gave no errors and the archive was later validated as good, when tested with B&R 12.

My other problem with this install was that VSS sometimes did not start.

Will be happy if my case can be made visual to Paragon developers, so that there will be fixes, the sooner the better.

I do not have the machine with me (100 km. away), and can not easily assist in any kind of problem determination, but will be more than happy to hear from others who have experienced the same problems.

 

I had a similar situation: “VSS: Can't read volume data error code was 73750 (0x12016)”
(Link: https://www.wilderssecurity.com/showpost.php?p=2142883&postcount=5). Matt_Spathes replied: “If you receive "VSS: Can't read volume data" error, it means you have bad sectors on the drive you are attempting to backup.”

I ran 'chkdsk /r' and my problem disappeared. But you have already tried CHKDSK?

 

I first did disk error checking in non-repair mode. No errors indicated. Took 1 minute.

Then I ran with "scan for and attempt recovery of bad sectors" option checked. After 16 minutes it completed without reporting any errors.

After this, I performed two new backups, and I got this 'VSS: can't read....' on both.

Two following backups, with Paragon B&R window open, where successful.

Then I ran out of time. The PC had to be handed over to my waiting daughter, who left my home at once.
Would have preferred to, once more, have tried a backup with Paragon B&R window closed, just to verify the repeatability.

May be opportunities later. Will try using remote console/TeamViewer.