B&R 10.1 Free - scripts won't run (external entity not found)

Discussion in 'Paragon Drive Backup Product Line' started by traabil, May 13, 2010.

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  1. traabil

    traabil Registered Member

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    I've installed B&R 10.1 Free on my Vista (Norwegian version) Lenovo laptop.

    When I try to run one of my scripts, I acknowledge a confirmation, a CLI window flashes and then nothing happens. The output text in the CLI is:

    Code:
    I/O warning : failed to load external entity "file:///C%3A/ProgramData/Paragon/%3CLangNeutralProductName%3E/Settings.xml"
    BTW, the contents of C:\ProgramData\Paragon\ are three directories: launcher, scripts and viewlog.

    I've tried uninstalling/reinstalling once, to no avail.

    Any help, please?
     
  2. Mech_An

    Mech_An Registered Member

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    traabil,

    Please try to re-install the product as follows:
    1) Go to Start - Control Panel - Programs & Features
    2) find B&R 10.1 Free and click uninstall
    3) Follow the wizard
    4) Once completed, go to C:/Program Files/Paragon Software and delete B&R 10.1 Free folder
    5) Restart your PC.
    6) Disable antivirus
    7) Run installation of B&R 10
    :cool: Follow the wizard,install program in default destination and for all users
    9) Restart your PC.

    Run Backup & recovery. Does it work?
     
  3. traabil

    traabil Registered Member

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    Mech_An,

    thanks for trying to help. I followed your instructions to re-install the product. After I re-created the cyclic backup script it looks as though it ran successfully the first time. However, when I try to run the next cyclic backup the same thing happens: the CLI pops up with the error message brifly, then nothing.

    BTW: The forst time it when it ran successfully, i believe the error message was shown as well. But shortly after the progres window appeared and the backup started.

    Any ideas? If not, I'm afraid I'll have to give up on this product.
     
  4. Mech_An

    Mech_An Registered Member

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    traabil,

    Could you please check if file Settings.xml exists in C/ProgramData/Paragon/
    I suppose there should be a sub-folder with this file.

    Could you please specify what antivirus do you use?
    Do you have another paragon products installed?
     
  5. traabil

    traabil Registered Member

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    The contents of c:\ProgramData\Paragon are:
    Code:
    C:\ProgramData\Paragon>dir /s
     Volumet i stasjon C er SW_Preload
     Volumserienummeret er 60AF-6AE7
    
     Innhold i C:\ProgramData\Paragon
    
    19.04.2010  20:47    <DIR>          .
    19.04.2010  20:47    <DIR>          ..
    14.03.2010  15:00    <DIR>          launcher
    14.03.2010  15:09    <DIR>          scripts
    19.04.2010  20:47    <DIR>          viewlog
                   0 fil(er)                0 byte
    
     Innhold i C:\ProgramData\Paragon\launcher
    
    14.03.2010  15:00    <DIR>          .
    14.03.2010  15:00    <DIR>          ..
    14.03.2010  15:00                 0 launcher.log
                   1 fil(er)                0 byte
    
     Innhold i C:\ProgramData\Paragon\scripts
    
    14.03.2010  15:09    <DIR>          .
    14.03.2010  15:09    <DIR>          ..
    14.03.2010  15:09                 0 scripts.log
                   1 fil(er)                0 byte
    
     Innhold i C:\ProgramData\Paragon\viewlog
    
    19.04.2010  20:47    <DIR>          .
    19.04.2010  20:47    <DIR>          ..
    19.04.2010  20:47                 0 viewlog.log
                   1 fil(er)                0 byte
    
         Totalt antall filer:
                   3 fil(er)                0 byte
                  11 mappe(r)  117*858*004*992 byte ledig
    I'm running AVG Anti-Virus Free 9.0
     
  6. Mech_An

    Mech_An Registered Member

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    traabil

    Try add Paragon into exception list prior to running it.
    To add the product to exclude list please do:
    start AVG interface - press Tools - Advanced Settings - PUP Extensions - Add Exception
    Find the Launcher.exe file and add it to exception list. Also tick Any Location - do not use full path box. Save changes

    Check if it works.
     
  7. traabil

    traabil Registered Member

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    Thanks,

    do you mean prior to running Paragon or prior to installing it, i.e., removing and installing it again.
     
  8. Mech_An

    Mech_An Registered Member

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    Please try to add exclusion first and check if it works.
    If it still fails, try to disable antivirus, uninstall software, install it again (keep antivirus disabled). Then add exckusion and run Paragon B&R 10.1 Free.

    Note: paragon B&R 10.2 Free is available. you can try to install latest version.
     
  9. traabil

    traabil Registered Member

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    Still no luck, even tried installing 10.2.

    There's still no Settings.xml under ProgramData\Paragon either
     
  10. traabil

    traabil Registered Member

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    bump

    Can anyone please tell me what is supposed to reside in Settings.XML, so that I may manually create the file and have a go?
     
  11. traabil

    traabil Registered Member

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    Nevermind

    Gave up, now running GFI Backup Free and no errors
     
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