Awful, awful support

Discussion in 'Acronis True Image Product Line' started by JeremyP, Dec 13, 2008.

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  1. JeremyP

    JeremyP Registered Member

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    Some 6 weeks ago, I go an error running True Image Home Version 10. Support got back to me, and asked me to install something called SnapAPI. This stopped Acronis working at all - it wouldn't even start up.

    I was then sent a version of Acronis to re-install, with a new serial key. When installing, this asked for the old one, but refused the previous serial key I had used.

    After three iterations of this, support passed it on to Second tier support, and that's the last I have heard of it. I have an ISO image I can use, but that means NO automatic backup, and that I have to boot every time I want to backup.

    It seems to me I am being deliberately ignored, and I am really pissed off with Acronis, who have taken my money and left me without a useable product. I asked them why they could not send me a fresh copy with a new serial key as a new install, but did not get a reply.

    Can anyone advise me how to proceed? Including legal action if necessary. I live in England.
     
  2. demoneye

    demoneye Registered Member

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    if so , demand your money back , and try other products , the market is full of backup software

    its about time companies will take customers more seriously :mad:
     
  3. JeremyP

    JeremyP Registered Member

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    Have tried that by email and was ignored. Guess I will have to write to Head Office.
     
  4. seekforever

    seekforever Registered Member

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    Before jumping off the ship, try the Acronis Live Chat. It seems to get the best rating of the support methods.
     
  5. Bodhyfryd

    Bodhyfryd Registered Member

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    I must agree with the previous post. I am afraid that I have found general Acronis Support to be lamentable - often no reply to an email, or at best an unreasonably long wait. But when I have something urgent, I have tried Live Chat and have found it to be very effective.
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
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    Hello all,

    Thank you for using Acronis True Image

    JeremyP, you can contact our Live Chat service here.

    Thank you.

    __

    Oleg Lee
     
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