I'm going a little crazy trying to get a problem with Avira sorted out. I had an active license, valid through 2018 for crying out loud, but the portal showed 0 Antivirus Pro licenses available: I emailed Avira support and went back and forth a couple times, then decided it would be easier to just buy another license. So I did; I bought another year's license of Antivirus Pro. I asked them to combine the license periods, which they did. But then, it was back as it was. The portal shows 0 licenses for Antivirus Pro. Email Avira support again, and they tell me that it shows 0 licenses because I purchased only 1 license and am using it. But no, first of all, I don't have Avira installed at all right now on any Windows device. Second, before they combined the licenses, the new license showed in the portal as having 1 available. Third (and only as an aside), I purchased 1 Antivirus Pro for Android license, have that installed on my phone, and the portal still shows 1 Antivirus Pro for Android license available. (Why, I don't know. And I don't care.) Is it just me? I am only concerned with the portal right now, not how the product will appear and work once installed. I want to be able to view the portal on my phone, and ... do I really need to defend why, when I buy a license, I should have a license? How do I convey that I bought a license, and yet it says I have no license? I've tried, several times, and they do not seem to understand me. What's worse is that in the portal, if I go to "My Account" and then "Products", Antivirus Pro shows as an active product. So, the portal does not even agree with itself.