Avira portal showing 0 licenses ... is it just me?

Discussion in 'other anti-virus software' started by nameless, Aug 24, 2016.

  1. nameless

    nameless Registered Member

    Joined:
    Feb 23, 2003
    Posts:
    1,184
    I'm going a little crazy trying to get a problem with Avira sorted out. I had an active license, valid through 2018 for crying out loud, but the portal showed 0 Antivirus Pro licenses available:

    wth01.png

    wth02.png

    I emailed Avira support and went back and forth a couple times, then decided it would be easier to just buy another license. So I did; I bought another year's license of Antivirus Pro. I asked them to combine the license periods, which they did.

    But then, it was back as it was. The portal shows 0 licenses for Antivirus Pro.

    Email Avira support again, and they tell me that it shows 0 licenses because I purchased only 1 license and am using it. But no, first of all, I don't have Avira installed at all right now on any Windows device. Second, before they combined the licenses, the new license showed in the portal as having 1 available. Third (and only as an aside), I purchased 1 Antivirus Pro for Android license, have that installed on my phone, and the portal still shows 1 Antivirus Pro for Android license available. (Why, I don't know. And I don't care.)

    Is it just me?

    I am only concerned with the portal right now, not how the product will appear and work once installed. I want to be able to view the portal on my phone, and ... do I really need to defend why, when I buy a license, I should have a license?

    How do I convey that I bought a license, and yet it says I have no license? I've tried, several times, and they do not seem to understand me.

    What's worse is that in the portal, if I go to "My Account" and then "Products", Antivirus Pro shows as an active product. So, the portal does not even agree with itself.
     
  2. nameless

    nameless Registered Member

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    Hold the phone! I think I finally conveyed the issue, and they're working on it.
     
  3. Papusan

    Papusan Registered Member

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    Romania
    nope, my license appears just fine

    2016-08-25_132224.png
     
  4. Cmhelper

    Cmhelper Registered Member

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    Hi nameless,
    This is indeed an issue with the online dashboard and has been forwarded to the development.
    Sorry for the caused confusion!
     
  5. nameless

    nameless Registered Member

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    Still waiting for this issue to be corrected, with no further reply from Avira.

    Thanks, but as I mentioned, the portal also shows mine as being active and having plenty of time remaining in that location (over 1,000 days as I write this). It's on the landing page that it says there are no licenses available.

    upload_2016-9-4_16-54-12.png

    Thank you.
     
  6. nameless

    nameless Registered Member

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    Still nothing. The response from Avira support was over 2 weeks ago.

    I don't get it. At all. If I ignored a customer like this, I'd be reprimanded or out of a job.

    Is it really that high of a mountain to climb? My goodness!
     
  7. LocoSec

    LocoSec Registered Member

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    Location:
    Germany
    I've talked to @Cmhelper and our dev. dept. is still on it.
     
  8. nameless

    nameless Registered Member

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    October 22. Still not fixed.
     
  9. nameless

    nameless Registered Member

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    November 22. Still not fixed.
     
  10. Cmhelper

    Cmhelper Registered Member

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    Posts:
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    Location:
    Tettnang
    Hi, Sorry to hear that you still experience this dashboard issue. Please check your message inbox for further analyze.
     
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