AVG upgrade to version .199 and help with fixes

Discussion in 'other anti-virus software' started by robinb, Nov 5, 2008.

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  1. robinb

    robinb Registered Member

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    I received this from AVG and wanted to pass this on just in case any of you found these problems after you upgraded to Build # 196

    As you may know, a small number of AVG customers have experienced some unexpected results when updating to the recently-issued Build #196.


    These issues have now been resolved, and we're pleased to provide you with more details that you can use to assist affected customers.


    1. ISSUE: Inactive components and/or blocked Internet connection after update to AVG 8.0.196


    RESOLUTION: Download Build #199 or higher. To do this, launch AVG Update from the AVG program and select "program update" from the list of updates available. This will initiate an update to the latest build, which fixes both the inactive components and blocked internet connection issues. If there is a problem with updating from within the AVG program, the update can also be downloaded directly from http://www.avg.com/download-update; if this route is taken, a repair installation should be performed. If your customer is experiencing a blocked Internet connection, they may also need to follow the steps outlined in FAQ #1561, http://www.avg.com/faq.num-1561#faq_1561, to access the download URL.


    2. ISSUE: BSOD under Windows Vista after update to AVG 8.0.196 or crash and subsequent inactivation of AVG Firewall


    RESOLUTION: Updating to Build #199 or higher resolves these issues. Launch AVG Update from the AVG program and select "program update" from the list of updates available. If there is a problem with updating from within the AVG program, the update can also be downloaded directly from http://www.avg.com/download-update; if this route is taken, a repair installation should be performed. You can find additional information about this issue in FAQ #1564, http://www.avg.com/faq.num-1564#faq_1564.


    3. ISSUE: Error message - Invalid update control CTF file when trying to update AVG


    RESOLUTION: Download Build #199 or higher from http://www.avg.com/download-update and perform a repair installation. You can find additional information about this issue in FAQ #1565, http://www.avg.com/faq.num-1565#faq_1565.

    robin
     
  2. Firecat

    Firecat Registered Member

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    Unfortunately, this did not fix my issue of blocked internet connection with AVG 8.0 when I tried the last time. I will, however, try again and see whether I see any improvement.
     
  3. mercurie

    mercurie A Friendly Creature

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    I was one of the majority that did not have an issue. However, when asked to allow a (driver) update for their firewall with my OutPost FW I selected block it.

    Hopefully, FireCat will have his issues resolved soon.

    I only run the AVG 8 machine recently about once a week for a long period of time, so problem updates and resolutions occur within the time periods in which my machine is not running it seems.
     
  4. Firecat

    Firecat Registered Member

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    Unfortunately this has come at a very bad time for me as I have my college examinations starting from next week for the current term, which means I cannot exchange logs any further (until my exams are finished). Hence I will have to put all research regarding such bugs on hold and use another AV in the meantime instead. A shame because I really liked AVG :(
     
  5. robinb

    robinb Registered Member

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    I just had a client with this problem.
    I installed the utility fix
    then asked AVG to do an update which now shows a huge update
    with firewall drivers, etc
    I did the updated and it asked for a reboot
    after the reboot everything is now back to normal and i can get to the internet
    You just do not install the fix- you must do another avg update after it

    robin
     
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