I wanted to try the new avg plus firewall program. I downloaded the trial. When I click on the run button a window pops up saying AVG has encountered a problem and needs to close. Does anyone here know what's going on or what the problem may be? I tried contacting AVG on their contact page , several times, but no response. If that is any indication of their support I don't know if I would want the program. But I am curious as to the cause of the problem. Theirs or mine. Appreciate any help.