AVG Antispyware 7.5.1.43 problem?

Discussion in 'ewido anti-spyware forum' started by Steve1209, Jul 1, 2007.

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  1. Steve1209

    Steve1209 Registered Member

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    Hi Everyone,

    Can anyone please help resolve this problem? A friend gave me her older laptop computer running Window's XP, she has money & now has a Vista machine!

    On the laptop, AVG antispyware 7.5.0.50 plus was running perfectly (among many other things). Doing a daily scan & updates without a problem & the resident shield was very active. I got an update recently which seemed to work BUT now everytime I reboot now I get three halts which I don't understand & the software says it's TRIAL & I have 28 days left.

    I'm going to try to attach the screenshots, I'm not good at this so I hope it works, my question is WHY am I getting these, and HOW can I correct it?

    http://img176.imageshack.us/img176/3497/07012007175331jq8.th.jpg

    http://img296.imageshack.us/img296/1899/07012007175457dp5.th.jpg

    http://img101.imageshack.us/img101/6622/07012007175757zv3.th.jpg

    Thanks for any help,
    Steve
     
  2. calcu007

    calcu007 Registered Member

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    Downlioad the latest version then unistall, boot and reinstall
     
  3. Steve1209

    Steve1209 Registered Member

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    Hi calcu007,

    Thanks for the reply. I unintalled, deleted the AVG folder under grisoft and rebooted, I did not receive the halts. I downloaded the 7.5.1.43 which was the version I had after the update, before the update that seemed to corrupt it, it was 7.5.0.50 Plus I think. Intall went fine but when I reboot, I AGAIN get the 3 halts which I made screenshots of before. Then after I answer OK to the 3 halts, AVG scanner is in the system tray with colors and it says I now have 26 days left no premium support & no premium updates trial version? Any idea what could be causing this? Windows XP SP2+ all fixes, IE7...

    Thanks for any further help you can give,
    Steve
     
  4. peter.ewido

    peter.ewido former ewido team

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    Were/are there files left in the program directory after the uninstall? If so, which? Could you please try installing it to a different location?
     
  5. Steve1209

    Steve1209 Registered Member

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    Hi Peter,

    I deleted the AVG 7.5 anti-spyware folder under C:\Program files\Grisoft\AVG 7.5 Anti-spyware (as mentioned above), an EXTRA step that calcu007 didn't suggest but I thought prudent because the problem was weird. I'll TRY anything you suggest if I can get this working again correctly, IF I install someplace NEW will it still update daily & scan daily as it did before this update occured, right now it's working (after the 3 halts) but it seems I'm in TRIAL mode at this point?

    Thanks again for the advice & help,
    Steve
     
  6. twl845

    twl845 Registered Member

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    Is there a place to enter the registration key? Usually the computer saves it to disk, and when you do the upgrade it feeds the key automatically. Ask her if she has the key written down. :)
     
  7. Steve1209

    Steve1209 Registered Member

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    Location:
    Florida, USA
    Hi twl845

    I spoke to her asking about a key, to answer your question, on the TRIAL version YES there is a place to enter a key, she told me she was using Ewido and it changed to AVG, UPGRADED her working key to AVG and entered it & now is not sure what the key is (sloppy I know) she doesn't even know the OLD Ewido key now so I'm sure I'm SCREWED but would like to fix this problem if possible, I'll buy a new AVG subscription because I think the software is top of the line!

    Steve
     
  8. twl845

    twl845 Registered Member

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    How about if you e-mail AVG support and give them her e -mail address. maybe they can forward you the key.
     
  9. Steve1209

    Steve1209 Registered Member

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    OK,

    Even a valid serial does NOT fix the halts displayed above on RE-BOOT, there is another problem, as Peter suggested I'll install it to a different place & see what happens!

    Steve
     
  10. Steve1209

    Steve1209 Registered Member

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    OK,

    I installed it into a different location, on RE-BOOT I get the same 3 halts I gave screenshots for, there is something else going on which I do not understand, like other libraries being called somehow, this is MORE than a serial number problem.

    Can anyone help?

    Thanks,
    Steve
     
  11. Steve1209

    Steve1209 Registered Member

    Joined:
    Oct 17, 2006
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    Location:
    Florida, USA
    Hello Everyone,

    I have done several things, I UN-Installed AVG Anti-Spyware from the different directory I installed it in (which didn't FIX the problem) I went thru the registry & deleted EVERY reference to AVG I could find. After another RE-BOOT I again downlowded AVG Anti-Spyware 7.5.1.43 and RE-booted, the problem returned with the halts for entry point to Engine.DLL (see Here http://img176.imageshack.us/my.php?image=07012007175331jq8.jpg ). I went to SisoftSandra for running processes and don't see anything unusual but not 100 % sure see below:
    SiSoftware Sandra

    Running processes (EXEs)
    Name : avgas.exe
    File Name : avgas.exe
    Type : 32-bit
    Priority : Normal
    Expected Windows Version : 4.00
    Number of Threads : 19
    Creation Date : Thursday, July 05, 2007
    Creation Time : 9:19:11 PM
    GDI Objects Used : 345
    User Objects Used : 312
    Process/Global Count : 65535 / 65535
    Memory Used : 6.5MB

    Module(s) Used By This Process
    avgas.exe : 65535, 32-bit, 6.5MB, C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
    ntdll.dll : 65535, 32-bit, 704kB, C:\WINDOWS\system32\ntdll.dll
    kernel32.dll : 65535, 32-bit, 980kB, C:\WINDOWS\system32\kernel32.dll
    PSAPI.DLL : 65535, 32-bit, 44kB, C:\WINDOWS\system32\PSAPI.DLL
    SHLWAPI.dll : 65535, 32-bit, 472kB, C:\WINDOWS\system32\SHLWAPI.dll
    ADVAPI32.dll : 65535, 32-bit, 620kB, C:\WINDOWS\system32\ADVAPI32.dll
    RPCRT4.dll : 65535, 32-bit, 580kB, C:\WINDOWS\system32\RPCRT4.dll
    GDI32.dll : 65535, 32-bit, 284kB, C:\WINDOWS\system32\GDI32.dll
    USER32.dll : 65535, 32-bit, 576kB, C:\WINDOWS\system32\USER32.dll
    msvcrt.dll : 65535, 32-bit, 352kB, C:\WINDOWS\system32\msvcrt.dll
    engine.dll : 65535, 32-bit, 888kB, C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\engine.dll
    SHFOLDER.dll : 65535, 32-bit, 36kB, C:\WINDOWS\system32\SHFOLDER.dll
    WINMM.dll : 65535, 32-bit, 180kB, C:\WINDOWS\system32\WINMM.dll
    MSIMG32.dll : 65535, 32-bit, 20kB, C:\WINDOWS\system32\MSIMG32.dll
    comdlg32.dll : 65535, 32-bit, 292kB, C:\WINDOWS\system32\comdlg32.dll
    COMCTL32.dll : 65535, 32-bit, 1MB, C:\WINDOWS\WinSxS\X86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\COMCTL32.dll
    SHELL32.dll : 65535, 32-bit, 8.1MB, C:\WINDOWS\system32\SHELL32.dll
    ole32.dll : 65535, 32-bit, 1.2MB, C:\WINDOWS\system32\ole32.dll
    WSOCK32.dll : 65535, 32-bit, 36kB, C:\WINDOWS\system32\WSOCK32.dll
    WS2_32.dll : 65535, 32-bit, 92kB, C:\WINDOWS\system32\WS2_32.dll
    WS2HELP.dll : 65535, 32-bit, 32kB, C:\WINDOWS\system32\WS2HELP.dll
    VERSION.dll : 65535, 32-bit, 32kB, C:\WINDOWS\system32\VERSION.dll
    IMM32.DLL : 004, 32-bit, 116kB, C:\WINDOWS\system32\IMM32.DLL
    uxtheme.dll : 005, 32-bit, 224kB, C:\WINDOWS\system32\uxtheme.dll
    MSCTF.dll : 002, 32-bit, 300kB, C:\WINDOWS\system32\MSCTF.dll
    apphelp.dll : 002, 32-bit, 136kB, C:\WINDOWS\system32\apphelp.dll
    msctfime.ime : 002, 32-bit, 184kB, C:\WINDOWS\system32\msctfime.ime
    CLBCATQ.DLL : 002, 32-bit, 508kB, C:\WINDOWS\system32\CLBCATQ.DLL
    COMRes.dll : 002, 32-bit, 788kB, C:\WINDOWS\system32\COMRes.dll
    OLEAUT32.dll : 015, 32-bit, 560kB, C:\WINDOWS\system32\OLEAUT32.dll
    GRA8E1~1.DLL : 006, 32-bit, 2.1MB, C:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL
    GrooveUtil.DLL : 006, 32-bit, 964kB, C:\PROGRA~1\MICROS~2\Office12\GrooveUtil.DLL
    WININET.dll : 006, 32-bit, 828kB, C:\WINDOWS\system32\WININET.dll
    Normaliz.dll : 006, 32-bit, 36kB, C:\WINDOWS\system32\Normaliz.dll
    iertutil.dll : 007, 32-bit, 276kB, C:\WINDOWS\system32\iertutil.dll
    CRYPT32.dll : 006, 32-bit, 592kB, C:\WINDOWS\system32\CRYPT32.dll
    MSASN1.dll : 006, 32-bit, 72kB, C:\WINDOWS\system32\MSASN1.dll
    MSVCR80.dll : 018, 32-bit, 620kB, C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.163_x-ww_681e29fb\MSVCR80.dll
    GrooveNew.DLL : 012, 32-bit, 28kB, C:\PROGRA~1\MICROS~2\Office12\GrooveNew.DLL
    ATL80.DLL : 012, 32-bit, 108kB, C:\WINDOWS\WinSxS\x86_Microsoft.VC80.ATL_1fc8b3b9a1e18e3b_8.0.50727.49_x-ww_6e805848\ATL80.DLL
    rsaenh.dll : 001, 32-bit, 160kB, C:\WINDOWS\system32\rsaenh.dll
    cscui.dll : 001, 32-bit, 336kB, C:\WINDOWS\System32\cscui.dll
    CSCDLL.dll : 001, 32-bit, 116kB, C:\WINDOWS\System32\CSCDLL.dll
    SETUPAPI.dll : 001, 32-bit, 1.2MB, C:\WINDOWS\system32\SETUPAPI.dll
    LINKINFO.dll : 001, 32-bit, 32kB, C:\WINDOWS\system32\LINKINFO.dll
    ntshrui.dll : 001, 32-bit, 148kB, C:\WINDOWS\system32\ntshrui.dll
    ATL.DLL : 001, 32-bit, 68kB, C:\WINDOWS\system32\ATL.DLL
    NETAPI32.dll : 001, 32-bit, 336kB, C:\WINDOWS\system32\NETAPI32.dll
    USERENV.dll : 001, 32-bit, 716kB, C:\WINDOWS\system32\USERENV.dll
    ieframe.dll : 001, 32-bit, 5.8MB, C:\WINDOWS\system32\ieframe.dll
    NTMARTA.DLL : 001, 32-bit, 132kB, C:\WINDOWS\system32\NTMARTA.DLL
    WLDAP32.dll : 002, 32-bit, 176kB, C:\WINDOWS\system32\WLDAP32.dll
    SAMLIB.dll : 001, 32-bit, 76kB, C:\WINDOWS\system32\SAMLIB.dll
    mswsock.dll : 004, 32-bit, 252kB, C:\WINDOWS\system32\mswsock.dll
    hnetcfg.dll : 001, 32-bit, 352kB, C:\WINDOWS\system32\hnetcfg.dll
    wshtcpip.dll : 001, 32-bit, 32kB, C:\WINDOWS\System32\wshtcpip.dll
    DNSAPI.dll : 002, 32-bit, 156kB, C:\WINDOWS\system32\DNSAPI.dll
    winrnr.dll : 001, 32-bit, 32kB, C:\WINDOWS\System32\winrnr.dll
    rasadhlp.dll : 001, 32-bit, 24kB, C:\WINDOWS\system32\rasadhlp.dll
    Total Module Memory Used : 12MB

    Process Thread(s)
    Thread 1 : Normal
    Thread 2 : Normal
    Thread 3 : Normal
    Thread 4 : Normal
    Thread 5 : Normal
    Thread 6 : Normal
    Thread 7 : Normal
    Thread 8 : Normal
    Thread 9 : Normal
    Thread 10 : Normal
    Thread 11 : Normal
    Thread 12 : Normal
    Thread 13 : Normal
    Thread 14 : Normal
    Thread 15 : Normal
    Thread 16 : Normal
    Thread 17 : Normal
    Thread 18 : Normal
    Thread 19 : Normal

    Process Heap(s)
    Heap List 1 : 200, 47kB, Shared
    Heap List 2 : 121, 22kB, Shared
    Heap List 3 : 1, 10kB
    Heap List 4 : 191, 62kB, Shared
    Heap List 5 : 200, 18kB, Shared
    Heap List 6 : 45, 26kB, Shared
    Heap List 7 : 200, 23kB, Shared
    Heap List 8 : 18, 22kB, Shared
    Heap List 9 : 163, 42kB, Shared
    Heap List 10 : 2, 14kB, Shared
    Heap List 11 : 2, 10kB, Shared
    Heap List 12 : 14, 10kB, Shared
    Heap List 13 : 2, 10kB, Shared
    Total Heap Memory Used : 319kB

    System Memory Summary
    Total Process Memory Used : 18MB

    File Information
    File Types : Application
    Operating System(s) : 32-bit Windows
    File Description : AVG Anti-Spyware
    File Version : 7.05.01.43
    Product Description : AVG Anti-Spyware
    Product Version : 7.05.01.43
    Manufacturer : GRISOFT s.r.o.
    Copyright : Copyright © 2007 GRISOFT s.r.o.
    Special Build : AVG_Anti_Spyware_2007_0611_105339(43), SVNRev 54362 (/trunk)
    Private Build : Win32 Release
    File Size : 6.4MB
    File Date : Monday, June 11, 2007

    Can ANYONE think of anything I can look at or do or offer software to maybe delete AVG that I can't seem to find normally?

    Thanks for any help,

    Steve
     
  12. stapp

    stapp Global Moderator

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    Jan 12, 2006
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