AV 6.0.308.0 - lost system try icon?

Discussion in 'ESET NOD32 Antivirus' started by Cosmo32, Feb 20, 2013.

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  1. Cosmo32

    Cosmo32 Guest

    User is now running AV 6.0.308.0. Unknown what happened post install.
    Install took place post license renewal. User now confirms that the
    Windows System Tray ESET ICON is gone. Yes, user can still get to
    ESET via Start/Programs/ESET. User wants the system tray icon
    back............... :mad:

    How does this user get the system tray icon back?

    Thank you.
     
  2. black_harry

    black_harry Registered Member

    Joined:
    Feb 9, 2013
    Posts:
    17
    Hi,

    1. On what system user is experiencing this issue?
    2. Is it just after installation of product?
    3. When he/she is opening eset panel - does tray icon not showing?

    harry
     
  3. Cosmo32

    Cosmo32 Guest

    1. Windows XP pro
    2. NO
    3. UNK- The system try icon is gone.
    HTH
     
  4. lizardvdx

    lizardvdx Registered Member

    Joined:
    Dec 16, 2012
    Posts:
    15
    Have you tried to reinstall product?

    in such wierd cases it helps :)
     
    Last edited: Feb 20, 2013
  5. Niels

    Niels Registered Member

    Joined:
    Jul 29, 2005
    Posts:
    466
    Location:
    Belgium
  6. foneil

    foneil Eset Staff Account

    Joined:
    Dec 7, 2010
    Posts:
    255
    Location:
    San Diego
    Sorry that this may be too basic/obvious, but can you see if changing the "Customize Notifications" behavior has an effect.

    Start -> Control Panel -> Taskbar and Start Menu Properties -> Customize and then make sure the Behavior drop-down menu is set to "Always show".

    Otherwise, a reinstall would be the next step to test.
     
    Last edited: Feb 20, 2013
  7. Cosmo32

    Cosmo32 Guest

    @black_harry,
    Thank you for yet again reminding me to clearly state the OS in use! :oops:

    @lizardvdx,
    Well, no. This user gets very cranky about doing a re-install. I sort of live with this, because the user is family and senior to me! :blink:

    @Niels,
    Your link was memorable. I used it 2 weeks ago to recover my system tray. I shared it with the user. If the user does this, I just know I will hear about some 'other' issue! :(
    I agree with your other suggestions also. I shared this thread with the user after this problem. Perhaps the user will dabble for a look/see(?)

    @foneil,
    I do understand what you shared, but, I still see icons disappear that are set as 'always show'; so, I conclude there are other powers focused on the system tray. In any case, I did set my 'test' machine w/v6.0 AV this way.

    Thanks all! I do so like this forum..............:D
     
  8. Niels

    Niels Registered Member

    Joined:
    Jul 29, 2005
    Posts:
    466
    Location:
    Belgium
    You are welcome. A re-install of ESET is unnecessary, only when the egui.exe process isn't started. You can easily test if the protection is still active by using the EICAR test file.
     
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