Autoupdate paid for but not working

Discussion in 'SpywareBlaster & Other Forum' started by dmee, Oct 13, 2006.

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  1. dmee

    dmee Registered Member

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    Hi,

    I have emailed the autoupdate email address on a few occasions but no reply.

    I paid for new year of autoupdates but code not accepted :(

    Help :(
     
  2. snowbound

    snowbound Retired Moderator

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    Just to confirm u have followed the instructions and emailed to the address on this page?

    http://www.javacoolsoftware.com/supportSB.html

    If so, just hang in there as i'm sure javacool will see this thread and reply.



    snowbound
     
  3. dmee

    dmee Registered Member

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    Yes, sent that info - same happened last year but got nearly instantaneous reply then - I note that web page says he's having email server probs?? ah well :)
     
  4. snowbound

    snowbound Retired Moderator

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    Possibly, so hopefully he will reply here. ;) :D



    snowbound
     
  5. javacool

    javacool BrightFort Moderator

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    Hi,

    Please verify that our responses are not getting filtered by any sort of anti-spam / junk mail filtering software.

    Also, please try adding our support e-mail address to your trusted senders / white list, if your e-mail provider has such a feature. :)

    Best regards and thanks,

    -Javacool
     
  6. dmee

    dmee Registered Member

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    I checked Mailwasher and you're not in my blacklist on there (and added you to friends just in case) ;)

    I will try again....
     
  7. dmee

    dmee Registered Member

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    Resent email and still heard nothing :(
     
  8. javacool

    javacool BrightFort Moderator

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    Hi,

    Please send me a PM with the e-mail address you've been using to try to contact us - I'd like to make sure it's not getting caught in any spam filters on our end. :)

    My apologies for the inconvenience.

    Best regards,

    -Javacool
     
  9. dmee

    dmee Registered Member

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    Went looking for email to resend and spotted this....

    The original message was received at 16/09/2006 13:07:28
    from david ([192.168.2.101])


    The following addresses had delivery problems:
    =================================
    autoupdatesupport@javacoolsoftware.com


    Transcript of session follows:
    =================================
    Error: 550 http://njabl.org/dynablock.html


    This is a copy of the message, including all the headers:
    =================================



    Dunno whats up - is your system rejecting my email because I'm using a mail server on my laptop to send it?? If so I will try sending using my gmail account.... fingers crossed....
     
  10. dmee

    dmee Registered Member

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    Well gmail address is now being accepted but still not got working code - ho hum :(
     
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