Automatic update

I recently purchased "auto-update" for Spyware Blaster. However, unfortunately, I just had to install a new motherboard and when I re-installed Spyware Blaster and tried to enter my name and license key, I received an error message saying "the user name or key is invalid". I sent an e-mail to "autoupdatesupport@javacoolsoftware.com" and it was returned to me with the following information:

Delivery to the following recipient failed permanently:

autoupdatesupport@javacoolsoftware.com.


Technical details of permanent failure:
PERM_FAILURE: SMTP Error (state 9): 501 <autoupdatesupport@javacoolsoftware.com.>: domain missing or malformed

What do I do now??

 

Hello ripples....Welcome to Wilders,

While I can not directly assist you with this matter but I can offer that Javacool will be the one having to deal with your auto-update problem. I'll keep an eye on this thread and if need be I'll attempt to get a hold of him. Sorry for the inconvenience but this matter is easily rectified once Javacool is made aware and ask that you Please be patient.

Regards,
Bubba

 

Thanks, I will look forward to getting this rectified.

 

Hi,

Sorry for the inconvenience.

It looks like a period may have inadvertently been added after the address. This may be what was causing the issue.

Please try sending the e-mail again (but just double-check to make sure nothing is added after the ".com" in the address), and hopefully it'll go through.

Best regards and thanks,

-Javacool

 

Thank you...I have corrected that and have received an e-mail reply with a new license key which resolved the issue.