Attempting to try Online Armor....is their server down ?

Discussion in 'other anti-malware software' started by QBgreen, Jun 20, 2006.

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  1. MikeNash

    MikeNash Security Expert

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    Hi Guys,

    No idea what has happened yet - the backup server is offline and not responding to remote power control commands.

    It's been escalated already to the data center for resolution.

    Apologies for any inconvenience.

    Mike
     
    MikeNash, Jul 2, 2006
    #26
  2. Mongol

    Mongol Registered Member

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    Online Armor still appears to be Offline Armor at this time. Must be getting a bit aggravating for Mike there....:rolleyes: :eek:
     
    Mongol, Jul 3, 2006
    #27
  3. beetlejuice69

    beetlejuice69 Registered Member

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    I`d say. I`m getting aggravated because I usually pop in there 3 or 4 times a day. :)
     
    beetlejuice69, Jul 3, 2006
    #28
  4. MaB69

    MaB69 Registered Member

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    I think so :oops:
     
    MaB69, Jul 3, 2006
    #29
  5. Peter2150

    Peter2150 Global Moderator

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    That is probably an understatement. I tried E-Mailing Mike twice and both Emails died after being undeliverable for over 3 hours.
     
    Peter2150, Jul 3, 2006
    #30
  6. .....

    ..... Registered Member

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    It was online this morning (GMT). Just before i left home. came back it went back offline :'(
     
    ....., Jul 3, 2006
    #31
  7. ftwynne59

    ftwynne59 Registered Member

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    I get this rather quaint error message when trying to update...how very civilised !!
     

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    ftwynne59, Jul 3, 2006
    #32
  8. MikeNash

    MikeNash Security Expert

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    Hi Everyone,

    Sorry for the problems here. Basically this is what has happened - as you know, our main server fell over with a hardware error (hence the original thread) and we had to resort to our backup server.

    The backup server is nowhere near as powerful as the main server. Yesterday, the backup server got a little wobbly, and the main server was not ready to replace it - it fell over. When it came back up, everyone hit it at once - and knocked it offline. Our normal server copes with that - the backup machine was not able to.

    The main server has now been rebuilt, and we should get it back online today. In the meanwhile, I have asked the data center to upgrade the backup box to give it a bit more grunt to get us through the next couple of hours.

    I'm sorry, once again for this inconvenience :(


    Mike
     
    MikeNash, Jul 3, 2006
    #33
  9. MikeNash

    MikeNash Security Expert

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    Hi Pete - PM me if you need to :)

    Mail should work fine, though :)

    Mike
     
    MikeNash, Jul 3, 2006
    #34
  10. squibbon

    squibbon Guest

    Sorry to hear that my initial suspicions about the down server were correct, Mike - hope everything will be back up and running in tip-top shape once again!
     
    squibbon, Jul 3, 2006
    #35
  11. MikeNash

    MikeNash Security Expert

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    All back up now...

    I'll be transitioning back to the primary server some time in the next 24h


    Mike
     
    MikeNash, Jul 3, 2006
    #36
  12. nicM

    nicM nico-nico

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    Good, Mike, the forum is back! :)
     
    nicM, Jul 3, 2006
    #37
  13. Mongol

    Mongol Registered Member

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    Just got home from work and shazzam!!, Online Armor is back up and running. I knew it would be, those Tallemu folk are hard to hold back...cheers...:eek: :D
     
    Mongol, Jul 3, 2006
    #38
  14. Edwin024

    Edwin024 Registered Member

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    I don't what's wrong then because I still get a white screen when I try to reach the Forums. And I can't install OA anymore too because it complains about being unable to connect... I just wanted to give it a new shot :(
     
    Edwin024, Jul 4, 2006
    #39
  15. MikeNash

    MikeNash Security Expert

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    Hi Everyone,

    Just an update - we're under heavy load again and so we've been forced to bring forward the plans to go back to our primary server.

    Hopefully, we will be able to get this resolved during the next few hours.

    Sorry for any inconvenience :(


    Mike
     
    MikeNash, Jul 4, 2006
    #40
  16. Chubb

    Chubb Registered Member

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    the FAQ page is blank...
     

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    • FAQ.jpg
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    Chubb, Jul 4, 2006
    #41
  17. ronjor

    ronjor Global Moderator

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    Working here.
     

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    ronjor, Jul 4, 2006
    #42
  18. Chubb

    Chubb Registered Member

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    Yes, the Screeshot page is OK, but the FAQ page is still down...
     
    Chubb, Jul 4, 2006
    #43
  19. ronjor

    ronjor Global Moderator

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    You are correct. :D
     
    ronjor, Jul 4, 2006
    #44
  20. Edwin024

    Edwin024 Registered Member

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    And I still can't get a connection to the server to check my license... so no starting up of the program.

    Edit: I now downloaded the trial version and without any problems it installed and accepted the license...weird :)
     
    Last edited: Jul 4, 2006
    Edwin024, Jul 4, 2006
    #45
  21. MikeNash

    MikeNash Security Expert

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    Hi Edwin

    Sorry you had some problems - we upgraded the ram in the backup machine yesterday which could have explained your outage - just to keep it ticking over while we get the primary machine rebuilt.

    All should be working correctly now

    Mike
     
    MikeNash, Jul 4, 2006
    #46
  22. Edwin024

    Edwin024 Registered Member

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    Thanks, man. Tall Emu is still very well on top of things. So much is clear. It's a thing more companies should do :)

    OA is doing fine on the new PC . I now use Look n Stop, Ewido, NOD32 and OA for the security of the sytsem plus a hardware router. I guess I'm pretty much covered this way :D
     
    Edwin024, Jul 5, 2006
    #47
  23. Chubb

    Chubb Registered Member

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    Online Amor's prices is going up again!!! :eek:

    at 08 July 2006 7.53 Hong Kong time
     

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    Chubb, Jul 7, 2006
    #48
  24. MikeNash

    MikeNash Security Expert

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    Hi Chubb,

    That's correct - we have restored the original RRP of Online Armor.


    Cheers

    Mike
     
    MikeNash, Jul 7, 2006
    #49
  25. Chubb

    Chubb Registered Member

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    Hi Mike,

    You may also need to revise the price in the FAQ section,

    http://www.tallemu.com/Support-Faq.php

    which still says:

     
    Chubb, Jul 8, 2006
    #50
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