Attempted to register got an error

Discussion in 'Prevx Releases' started by GrammatonCleric, Dec 23, 2011.

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  1. GrammatonCleric

    GrammatonCleric Registered Member

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    I just attempted to register at webroot for the prevex security software however I got the Webroot Internet Security Complete 2011 code. I placed the code in but got an error that I can't redeem the code.
    how should I go about redeeming my webroot code for the newest Preven release?
     
  2. STV0726

    STV0726 Registered Member

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    So just to make sure I understand....

    You purchased software from webroot.com OR prevx.com?

    Prevx.com is the place to purchase Prevx 3.0 software, though it is soon-to-be legacy and it is recommended you instead buy Webroot SecureAnywhere, the Prevx 3.0 successor.

    Webroot.com should only be selling SecureAnywhere, that I know of. If you visit their home page, and click "products" at the top, you should only see SecureAnywhere products listed.

    I am not sure how you could have purchased one of their 2011 products, but I am confident that if you clarify the details, Joe (PrevxHelp) here can resolve it. He can resolve almost anything. :)
     
  3. Triple Helix

    Triple Helix Webroot Product Advisor

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    Please contact WSA support they will be happy to help you: http://www.webrootanywhere.com/support The forums are basically for program support!

    HTH,

    TH
     
  4. GrammatonCleric

    GrammatonCleric Registered Member

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    I bought the boxed version from Staples.
     
  5. Triple Helix

    Triple Helix Webroot Product Advisor

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    Yes they still sell the 2011 products in the stores around me also but WSA support will get you sorted! ;)

    TH
     
  6. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    I think you'll want to write into our support inbox so that they can determine exactly what product/version was purchased, but we should be able to get it fixed without a problem :)
     
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