Attempted to register got an error

I just attempted to register at webroot for the prevex security software however I got the Webroot Internet Security Complete 2011 code. I placed the code in but got an error that I can't redeem the code.
how should I go about redeeming my webroot code for the newest Preven release?

 

So just to make sure I understand....

You purchased software from webroot.com OR prevx.com?

Prevx.com is the place to purchase Prevx 3.0 software, though it is soon-to-be legacy and it is recommended you instead buy Webroot SecureAnywhere, the Prevx 3.0 successor.

Webroot.com should only be selling SecureAnywhere, that I know of. If you visit their home page, and click "products" at the top, you should only see SecureAnywhere products listed.

I am not sure how you could have purchased one of their 2011 products, but I am confident that if you clarify the details, Joe (PrevxHelp) here can resolve it. He can resolve almost anything.

 

Please contact WSA support they will be happy to help you: http://www.webrootanywhere.com/support The forums are basically for program support!

HTH,

TH

 

I bought the boxed version from Staples.

 

Yes they still sell the 2011 products in the stores around me also but WSA support will get you sorted!

TH

 

I think you'll want to write into our support inbox so that they can determine exactly what product/version was purchased, but we should be able to get it fixed without a problem