Atlassian: Helpdesk email server passwords blabbed to strangers

guest · Aug 2, 2018

Atlassian: Helpdesk email server passwords blabbed to strangers
Logins misdirected to wrong boxes by Jira toolkit
August 02, 2018
https://www.theregister.co.uk/2018/08/02/atlassian_advises_jira_password_reset/

Atlassian has warned users of its Jira Service Desk toolkit to change their helpdesk email account passwords – after a glitch caused the credentials to be sent to strangers' servers.

Customers were today sent an advisory, seen by The Register, from Atlassian explaining that, due to a long-standing bug in its IT helpdesk software, those who opted to process their support queries via email had their email server usernames and passwords sent to other Atlassian customers' email servers.

"The vulnerability has been present since early 2017," Atlassian told its punters. "We first became aware of the issue on July 12, 2018 PST and took immediate action to investigate the matter, issuing a fix early on July 16, 2018 PST."

Still, Atlassian is advising customers who opted for the email feature to change the password they use for the email accounts connected to the service out of an abundance of caution.
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