Three Acronis techs could not figure this one out. Maybe someone out there can. My system: Dell laptop, Vista Home Premium, 64 bit system, laptop 1 month old. Internal Hardrive C: OS D: (partition) Dell Recovery. ATIH 2009 build 9646, schedmgr.exe v.287 schedul2.exe v.287 Problem: ATIH 2009 will not backup or restore files unless I do the following: 1) run backup or restore wizard 2) try to start unscheduled task with Start or Proceed. 3) Status is Idle and will remain Idle forever. 4) run schedmgr.exe as administrator 5) stop services in Command Prompt 6) start services in Command Prompt Must perform steps 4-6 for backup or restore to do its job or Status will remain Idle forever. This has been happening since the day I purchased and downloaded from Acronis website. Any ideas what could be causing this? Thanks in advance.