ATIH 2009 Build 9646 Error: Operation with Partition "3-0" was terminated"

Discussion in 'Acronis True Image Product Line' started by widbcc, Dec 11, 2008.

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  1. widbcc

    widbcc Registered Member

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    Computer is Windows XP SP3, 3 GB, lots of free disk space.

    Backup and restore with ATIH 11 build 8101 works perfectly - both from installed software and recovery disk.

    ATIH 2009 Build 9646 fails with this error both from installed version and recovery disk.

    I uninstalled ATI 2009 Build 9646 and reinstalled Version 11, so I can continue to backup my hard drive.

    I've contact ATI Customer Support and haven't yet received a response.

    Any suggestions from forum participants will be most welcome.
     
  2. MudCrab

    MudCrab Imaging Specialist

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    Welcome to the forum.

    How many physical drives do you have in your computer?

    How many (if any) media card drives do you have?

    Do you have any external devices connected (USB flashdrives, USB hard drives, iPODs, etc.)?

    When do you get this error message? During a backup, a restore, during TI startup, etc.?
     
  3. widbcc

    widbcc Registered Member

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    Thank you for the welcome.

    I get the error when trying to do a backup of the C drive.

    C drive is the second partition on a 3 partition disk.

    The second hard drive has 2 partitions, drives G and H.

    The USB drive has only one partition.

    Here is the drive data from Acronis' report.txt.

    Speed IFace Hs-Bs-Tg Model
    Num NT L9NO Size FSsize Free FS Type Label ABCHSV
    ---- ----- ---- ----- ----- ----- ------ --------------- ----------- ------
    1- d(0) 149G 12M ATA 0-0-0 ST3160023AS 8.12
    -1 p(1) ---- 55M 55M 48M FAT16 DE EISA configu --C--V
    -2 p(2) --CC 146G 146G 91G NTFS 07 NTFS, HPFS C Drive XPS A-C--V
    -3 p(3) ---- 3.1G 3.1G 449M FAT32 DB Concurrent D --C--V
    2- d(1) 190G 7.6M ATA 0-0-1 Maxtor 6L200S0 BANC
    -1 p(1) --DH 95G 95G 28G NTFS 07 NTFS, HPFS Disk 4 Vol --C--V
    -2 table 0F Extended LBA ------
    -5 p(2) --FG 95G 95G 72G NTFS 07 NTFS, HPFS Disk 4 Vol --C--V
    3- d(?) 153G 9.3M USB 0-0-0 Maxtor 6B160P0 0000
    -1 p(1) --EI 153G 153G 58G NTFS 07 NTFS, HPFS Maxtor160 . --C--V
    Disk 1 properties:
    BIOS number: 0x80
    Geometry: 19453 255 63
    Total sectors: 312500000
    Disk 2 properties:
    BIOS number: 0x81
    Geometry: 24793 255 63
    Total sectors: 398297088
    Disk 3 properties:
    Geometry: 19930 255 63
    Total sectors: 320173056
     
  4. widbcc

    widbcc Registered Member

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    The same error occurs whether the backup is attempted with the windows version or the standalone linux version.

    What's of concern to me is:
    1. Everything works as it should with AHIH 11, both windows and linux.
    2. ATIH 2009 does not allow editing of tasks created in ATIH 11. Which indicates at least one backward incompatiblity. I surmise there are others.

    Thanks for your help!
     
  5. MudCrab

    MudCrab Imaging Specialist

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    It would seem that TI can't determine some information about the drive. Have you checked it for errors (chkdsk /f)?

    If you do the same backup but leave the USB drive disconnected, does the backup start okay (I assume the error is when you start the backup)? You can choose to backup to the other internal drive and then cancel the backup if you don't have room or you don't want to wait.
     
  6. widbcc

    widbcc Registered Member

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    Your suggestion to run CHKDSK was the key. An index error was found and corrected on the C: drive. I also ran CHKDSK on the USB drive, and no errors were reported.

    Following the CHKDSK procedures, I retried ATIH 2009 backup (Linux) and it worked perfectly.

    I ran the disk report after CHKDSK. The question mark is still there for disk 3. I will keep the before and after reports, just in case Acronis engineers want to see them. It would seem that if a disk error is identified during processing, a less cryptic error message is called for, so corrective action can be taken.

    Interestingly, the order of the disks in the ATIH 2009 backup window changed. Before the CHKDSK, the USB drive was last. Now it is first. Ah the vagaries of stochiastic processes.

    Thanks very much for your help and quick responses.

    Best wishes and Greetings of the Season to you. {:cool:

    Here is the data fyi:

    Speed IFace Hs-Bs-Tg Model
    Num NT L9NO Size FSsize Free FS Type Label ABCHSV
    ---- ----- ---- ----- ----- ----- ------ --------------- ----------- ------
    1- d(0) 149G 12M ATA 0-0-0 ST3160023AS 8.12
    -1 p(1) ---- 55M 55M 48M FAT16 DE EISA configu --C--V
    -2 p(2) --CC 146G 146G 91G NTFS 07 NTFS, HPFS C Drive XPS A-C--V
    -3 p(3) ---- 3.1G 3.1G 449M FAT32 DB Concurrent D --C--V
    2- d(1) 190G 9.1M ATA 0-0-1 Maxtor 6L200S0 BANC
    -1 p(1) --DH 95G 95G 23G NTFS 07 NTFS, HPFS Disk 4 Vol --C--V
    -2 table 0F Extended LBA ------
    -5 p(2) --FG 95G 95G 72G NTFS 07 NTFS, HPFS Disk 4 Vol --C--V
    3- d(?) 153G 10M USB 0-0-0 Maxtor 6B160P0 0000
    -1 p(1) --EI 153G 153G 55G NTFS 07 NTFS, HPFS Maxtor160 . --C--V
    Disk 1 properties:
    BIOS number: 0x80
    Geometry: 19453 255 63
    Total sectors: 312500000
    Disk 2 properties:
    BIOS number: 0x81
    Geometry: 24793 255 63
    Total sectors: 398297088
    Disk 3 properties:
    Geometry: 19930 255 63
    Total sectors: 320173056
     
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