ATI v9 build 3677 DVD Support/External HDD Support

Discussion in 'Acronis True Image Product Line' started by dfletcher, Jul 14, 2006.

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  1. dfletcher

    dfletcher Registered Member

    Joined:
    Jul 14, 2006
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    Location:
    Augusta, GA
    Booted from the Start UP CD to run ATI so no files on the drive would be in use. Got two problems...

    (1) DVD - Attempted to create an image to USB2 IMOEGA DVD Writer but ATI asked for CDR media when DVDR media was in the drive.

    (2) External IMOEGA Firewire Drive - ATI did not mount the drive at boot time. Attempted to add new drive but ATI says the 250mb NTFS formatted drive is unallocated. WinXP previously was used to allocate and format the drive...the drive works normally works fine.

    Any suggestions or observations on these events?
     
  2. jelenko

    jelenko Registered Member

    Joined:
    Jun 6, 2006
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    This may just be the perverse logic ATI uses along with not having updated their messages [i.e., it should say CDR/DVD].
    Try reinserting the disk and click on 'Retry'. This drove me nuts for awhile also.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello dfletcher,

    Thank you for choosing Acronis Disk Backup Software.

    I am sorry for the delayed response.

    Please note that as jelenko said it is a normal situation when a DVD writer is shown as a CD burner in Acronis True Image. This doesn't affect the device's functionality and you can use DVD. If that is not the issue you have experienced please describe the issue in more details. Did you received any error messages? Also make sure that you use the correct type of DVD, the supported DVD formats listed here.

    First of all, please the bootable CD created with the latest build (3677) of Acronis True Image 9.0 Home. To get access to updates you should first register your software.

    If the issue persists, please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post. Provide the exact model and vendor of the Iomega drive you use. Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Aleksandr Isakov
     
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