ATI Management Console Issues

Discussion in 'Acronis True Image Product Line' started by EdenIT, Feb 19, 2008.

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  1. EdenIT

    EdenIT Registered Member

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    Feb 19, 2008
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    I've been trying to evaluate the ATI Enterprise Echo Server Trial software but I'm having difficulty deploying the True Image Agent with the Management Console (build 8,039).

    I'm in a native server 2003 AD environment. I'm specifying the domain admin account for the username using the domain\username format. I'm getting the following error message:

    E00010000: Remote installation to "APPSRV" failed.

    The account name is invalid or does not exist, or the password is invalid for the account name specified (0xFFF0)
    code = 80070421)
    Tag = 0xBD28FDBD64EDB8AF

    Test Connection reports that the connection is OK with the supplied credentials. I get the same results using the local administrator account.

    Acronis support advised to deploy with the .MSI files using a GPO. This seems to defeat purpose of the Management Console for rapid or as needed deployment of the agent.

    My question is, am I missing a step or does the Management Console not handle Active Directory user accounts correctly? Has anyone else ecountered these problems, and is there a simple work around?

    With the current difficulties I'm having in the lab with the Trial, I'm not inclined to purchase this product unless I can find a resolution.

    Any assistance or hints would be appreciated.
     
  2. KBH

    KBH Registered Member

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    Jun 3, 2008
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    This is the same garbage I've been getting since version 9.0 of True Image.

    Acronis got me to jump through eleventy seven hoops but they never solved the problem. I just got tired of trying and quit.

    I was hoping the "Echo" verison solved that problem but I found out it's the same ol same ol.
     
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