Hi Acronis support team I already own the ATI 2009 home sw. From acronis site, I downloaded the latest update numbered 9769 The I tried installing this. First time it said that I had an old english version and I should uninstall it. Ok, I did so, but this unsinstall needed from me to use registry cleaners as I could not uninstall it (it was a version ATI home 10) After that, I restarted the installation and I get systematically a message like this one in French: "The installer has been interrupted before ATI home has been completly installed. You need restarting the installer to retry. (see attachement error message (in french))" So, to get this: 1. I click on the "TrueImage2009.9769_s_fr.exe" file 2. I have presented a window with several options (see attachement Installer welcome screen) 3. I choose "Install Acronis True image home" 4. I get the above message, almost in 5 seconds. Systematic. Occurs also after a reboot Note I have ATI home 2009 French installed. I run Vista 32bits homle premium So, my question is what file shall I delete to make the installer running properly? This problem is very painful Thanks. Patrice.