ATI 2009 bootable - USB media causes freezing

Discussion in 'Acronis True Image Product Line' started by burfo, Nov 29, 2008.

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  1. burfo

    burfo Registered Member

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    Hello friends,

    Short version: Booting the ATI 2009 recovery media version from a USB flash drive and leaving the drive connected is causing freezing in the application.

    Long version:
    I've just purchased ATI Home 2009 and I'm testing out some of the different features--in this case the bootable recovery media software. I used MudCrab's Grub4Dos guide to load the recovery software on my 512 MB SanDisk Cruzer Mini flash drive (because ATI wasn't correctly making it bootable). His guide worked well!

    I'm testing this on an IBM ThinkPad R51 laptop. First I created a full disk image (disk size ~4 GB) and saved it to an external Windows\Samba share, which worked quickly and without incident. Second I created a full backup on the C:\Program Files\ folder (folder size ~) and saved that image to the C: drive. During the imaging process I received an error which read:
    "Failed to read from the sector 0 of the hard disk 0"
    And the error kept coming back unless I pressed Cancel (instead of Ignore or Retry). These errors didn't seem to affect the image though. I used normal compression for both images.

    Next step was to try and restore the images. I restored the C:\Program Files\ image first (so I didn't lose my image), specifying to overwrite everything, and the restore went fine until I reached the "Restore operation succeeded." dialog box, at which point the software locked up as soon as I tried to click the OK button, and I couldn't interact with anything on the screen. The mouse was still movable though. No change after 5 minutes, until I removed the USB drive after which the software immediately became responsive again! Strange... I rebooted to confirm the restore was valid--and it was.

    Next, I took the recovery media ISO and burned that to a bootable CD and used that to boot the laptop (no usb devices connected). I restored the same c:\Program Files\ image again, and it worked fine with no freezing.

    Now back to the USB flash drive and the full disk image stored on the Windows/Samba share. I get as far as logging into the share and selecting the image file. I right-click on the image and select Restore. After which I receive a "Processing..." dialog box, and it freezes at that point--I waited over 30 minutes, and there wasn't any network activity during that time either. Then (you probably guessed it), I removed the USB drive and the software was responsive again. So again I tried the CD version, and it worked with no freeze-ups.

    So, it seems that having the USB flash drive connected is causing some strange problems for the application. I have a guess that ATI is trying to connect to the USB drive but is unable to do so, but doesn't handle that very well. To further confirm this, I booted from a CD but also had a different USB flash drive connected, and the same sort of errors occurred. Has anyone else had this problem?

    Thank you.
     
  2. MudCrab

    MudCrab Imaging Specialist

    Joined:
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    Location:
    California
    Welcome to the forum.

    Are you using the latest build of TI 2009 (9,646)?

    Have you checked if there are any BIOS updates available for your laptop?

    If the laptop has several different USB ports, does the same thing happen on all of them?

    When you tested with another flashdrive connected, was it a bootable flashdrive or just a regular/plain flashdrive?
     
  3. burfo

    burfo Registered Member

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    Nov 29, 2008
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    Yes I'm using build 9646. I haven't checked on the bios updates, but I'll have a look. It does happen in both (2) USB ports. The second flash drive was a normal FAT32-formatted flash drive with no bootable capabilities (booted from CD and had the flash drive connected intended as a storage device).

    Thanks.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello burfo,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for delayed response.

    Thank you for your detailed report of the problem. I will forward it to our testers, and let you know the results.

    Meanwhile, as the problem could be hardware specific, could you please clarify the exact brand of motherboard and flash drives used?

    Thank you.
    --
    Marat Setdikov
     
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