ATI 11 Stops before getting started...

Discussion in 'Acronis True Image Product Line' started by KBevo, Nov 21, 2008.

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  1. KBevo

    KBevo Registered Member

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    New Vista 64 Ultimate SP1 build, installed ATI 11 build 8101.

    ATI starts up gets into the "Analyzing partition" stage then stops working (log attached). The messages are information messages with 503 (0x101F7) being the last. Sometimes, but not always, a box with "Acronis True Image Service has stopped working" displays. However the ATI interface and the two Acronis services continue to run. Not much else to go on, AFIK.

    The System, hard disk being backed up is a Seagate SCSI via an Adaptec 29320LPE controller. Help?

    Thanks
    Gary
     

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  2. KBevo

    KBevo Registered Member

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    Any suggestions? Anybody?
     
  3. KBevo

    KBevo Registered Member

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    Could someone please tell me what I'm doing wrong in describing this problem? I really could use the help.

    Thanks
    Gary
     
  4. seekforever

    seekforever Registered Member

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    One of the first and easiest things to do is to run chkdsk X: /r on all the partitions in case TI is choking on something. Replace the X with the drive letter of the partition being tested.

    Boot up the TI rescue CD and see if it works. This takes Windows out of the equation and it also is dealing with a static disk.

    If nothing comes to light, raise an official support ticket with Acronis at their site or try their Live Chat which seems to get reasonable reviews.
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello KBevo,

    Thank you for your interesting in Acronis True Image

    Contact Acronis support and provide them the following information:

    1) Sysinfo
    - Open Start\Programs\Accessories\System Tools\System Information;
    - Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";
    - Send us the saved file.

    2) Download Acronis Report utility available at http://download.acronis.com/support/AcronisReport.exe and run it, create a report and send it to us? Please compress the Acronis Report output file into an archive (e.g. with WinZip) and attach to your message by browsing for the archive. This would provide us with detailed information on the hard disk partition structure.

    Best regards,
    --
    Dmitry Nikolaev
     
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