ATI 10.0 stuck at 53% Everytime

Discussion in 'Acronis True Image Product Line' started by agoodfella, Oct 13, 2007.

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  1. agoodfella

    agoodfella Registered Member

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    OK, please help.

    I have been backing up my new laptop (Vista Ultimate -- I am running ATI 10.0 latest build) onto a new Seagate Free Agent (USB) about every few days.

    Today, I was backing up a rather large partition (one that I only backup about once a week because of its size). I set it up for backup overnight. When I woke, I must have tried to hit the "Sleep" button one too many times, because I got the dreaded blue screen of death.

    Well, now it seems that I cannot successfully backup my C: drive either to another hard drive on my laptop or my external hard drive.

    Each time, the progress gets stuck at 53% and then just hangs until I either get a blue screen or I need to reboot.

    I have tried uninstalling and reinstalling ATI 10.0 (latest build) but no joy.

    What could be wrong?

    Please help!

    Thanks
     
  2. DwnNdrty

    DwnNdrty Registered Member

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    Are you sure there's enough space on the external drive?
     
  3. agoodfella

    agoodfella Registered Member

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    Yes there is plenty of space on the drive.

    Besides, the same thing happens even when I try and save on my laptop harddrive as well.

    Can anyone help?
     
  4. GroverH

    GroverH Registered Member

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    My next steop would be to check the main drive for disk errors. Maybe run chkdsk.
     
  5. agoodfella

    agoodfella Registered Member

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    I've checked both the hard disk and external drive for errors.

    They are both fine.

    It seems that there is an issue with ATI. Otherwise, what are the odds that a backup either on the hard disk AND the external drive BOTH stall at 53%?

    Furthermore, I was making backups fine up until that accidental re-boot. Ever since, I've had the same stuck at 53% problem... something seems to be corrupted, but I've already uninstalled and reinstalled ATI once.

    Can anyone recommend any solutions?
     
  6. agoodfella

    agoodfella Registered Member

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    Can anyone help?

    Frankly, I'm really frustrated with ATI and am thinking about switching to another backup utility - and I've been a loyal user of ATI for over 5 years... but I'm at my limit.

    When it works, it works great. But when it doesn't, there never seems to be an easy solution... I'm really at a loss now as to what to do.

    Do I have to start from scratch?
     
  7. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello all,

    Thank you for choosing Acronis Disk Backup software.

    agoodfella, please create Acronis Report and Windows System Information as it is described in Acronis Help Post and submit a request for technical support via web form. Please attach all the collected files to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.

    --
    Best regards,
    Alexey Bogomolov
     
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