arconis "not responding"

I am trying to make an image of my disk. It worked when i frist put it on the computer. I click on create image, select drive. I get "not responding". What may be the problem??

Thanks

 

Hi briffel,

Could be that something has stopped one of the TI scheduler services running. Carry out an uninstall followed by reinstall and then try again.

If you've got TI 8 make sure you're using build 800. This includes a better installer and more stable scheduler services/driver routines.

Regards

 

Hello briffel,

Thank you for choosing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

Could you please create the screenshots of your actions in wizard and send it to support@acronis.com along with the link to this thread? This will allow us to investigate the problem thoroughly.

Thank you.
--
Ilya Toytman