Apple's 2018 MacBook Pros lack a data recovery option if the logic board is borked Best back your data up... or buy a Windows machine July 23, 2018 https://www.theinquirer.net/inquire...-recovery-option-if-the-logic-board-is-borked
I don't think that that is the reason. The connector looks like it costs a few cents and offering this service probably costs them in employee training