Apple reportedly moved to a more customer-friendly iPhone repair policy

guest · Mar 5, 2019

Apple reportedly moved to a more customer-friendly iPhone repair policy
March 5, 2019
https://www.techspot.com/news/79053-apple-reportedly-moved-more-customer-friendly-iphone-repair.html

Bottom line: Apple appears to be relaxing its strict repair policies. It will now allow repairs on iPhones even if they have batteries not certified by Apple. Furthermore it will also allow techs (at their discretion) to do full-device replacements for battery issues even if the user botched their DIY repair.

Apple has had a long-standing policy stipulating that if an iPhone had been repaired by a third-party or by the customer, it would not perform repairs on them whether they were still under warranty or not.

This policy may be changing according to internal documents obtained by MacRumors. The memos instruct in-store Genius Bar technicians and Apple Authorized Service Providers that they may make repairs to iPhones even if they are discovered to have third-party batteries.
The documents also say that techs will be permitted to do a full device replacement for the cost of a battery repair if the battery tabs are broken, missing, or have excessive adhesive.
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The Hammer · Mar 9, 2019

An overdue but welcome change.

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Apple reportedly moved to a more customer-friendly iPhone repair policy

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Apple reportedly moved to a more customer-friendly iPhone repair policy

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