Anything better than TeamViewer?

Discussion in 'other software & services' started by Wendi, Mar 5, 2013.

Thread Status:
Not open for further replies.
  1. Wendi

    Wendi Registered Member

    Joined:
    Aug 8, 2008
    Posts:
    522
    Location:
    NY, USA
    Hi all,

    I'm finding I have to support my parents' PCs on a rather frequent basis and as it's a 2-hour drive to their home I'm thinking that TeamViewer may be the ideal solution. :doubt:

    I've never used remote-control software before so I thought I would ask my fellow Wilders members if they know of anything better than TeamViewer for my intended purpose (their PCs are running WinVista whereas mine is running Win7. and we both have fast internet connectivity).

    Wendi

    -------
    Edit: Some features which would be quite important for my use are:

    - The client (host) sofware has to be very easy to install and/or run.
    - My parents have to be able to see what I am doing (on their monitor).
    - The ability to transfer files (via the remote-control software) would be huge!
     
    Last edited: Mar 5, 2013
  2. jo3blac1

    jo3blac1 Registered Member

    Joined:
    Sep 15, 2012
    Posts:
    739
    Location:
    U.S.
    I have the same issue. My parents live on another continent so drive would be impossible. Having said that I have been using Teamviewer for the past ~ 5 years or so. I do not really like the UI that much but it gets the job done. There is however another remote control player around: Log me in ignition. It has a free version I believe. I will be soon testing it.
    And yeah I don't like the Teamviewer because it feels like Skype these days.
     
  3. Steve1961

    Steve1961 Registered Member

    Joined:
    Apr 8, 2006
    Posts:
    5
    I think TeamViewer is one of the best, however I often use also Ammyy Admin
    http://www.ammyy.com/en/
    which has less features, but it's easier to use

    Stefano
     
  4. Wendi

    Wendi Registered Member

    Joined:
    Aug 8, 2008
    Posts:
    522
    Location:
    NY, USA
    Would you please give me an idea as to the features Ammyy Admin lacks (if any) which would be beneficial for my intended support? ...and what about the 3 features I listed in my original post?

    Thanks!
     
    Last edited: Mar 5, 2013
  5. AlexC

    AlexC Registered Member

    Joined:
    Apr 4, 2009
    Posts:
    1,280
    TeamViewer have all the 3 features you´re looking (although the first is highly subjective).

    As a side note, i have seen Ammyy Admin been detected as malware, by Emsisoft and another scanner that i don´t remember (probably because is very used in scams, AFAIK). So, maybe is possible that your parents AV interfere with Ammyy.
     
  6. Peter2150

    Peter2150 Global Moderator

    Joined:
    Sep 20, 2003
    Posts:
    17,048
    I been using Citrix's GotomyPC for a few years. Not free, but in this case I feel I am getting what I've paid for it. It's been flawless.

    Pete
     
  7. Wendi

    Wendi Registered Member

    Joined:
    Aug 8, 2008
    Posts:
    522
    Location:
    NY, USA
    Thanks for that 'heads-up' on Ammyy! If and when I use it I'll just have my parents disable their Norton AV.

    Wendi
     
  8. arsenaloyal

    arsenaloyal Registered Member

    Joined:
    Nov 1, 2009
    Posts:
    507
    there are other softwares around but teamviewer has to be the best because its free for personal use,has many additional features like webcam and chat so you can talk while assisting.

    and it meets all your 3 requirements. In addition to all this it also has cross platform capabilities.

    I have been using teamviewer since the very first version without any problems.
     
  9. Wendi

    Wendi Registered Member

    Joined:
    Aug 8, 2008
    Posts:
    522
    Location:
    NY, USA
    Thanks Pete, but I prefer 'free' as this would not be for commercial use and is certainly 'not for profit'. ;)

    Wendi
     
  10. The Red Moon

    The Red Moon Registered Member

    Joined:
    May 17, 2012
    Posts:
    3,872
  11. Wendi

    Wendi Registered Member

    Joined:
    Aug 8, 2008
    Posts:
    522
    Location:
    NY, USA
    Thanks for the recommendation, but unless I'm missing something I don't see chat as a big deal (there's always the phone)!

    Wendi
     
  12. Wendi

    Wendi Registered Member

    Joined:
    Aug 8, 2008
    Posts:
    522
    Location:
    NY, USA
  13. Wendi

    Wendi Registered Member

    Joined:
    Aug 8, 2008
    Posts:
    522
    Location:
    NY, USA
    I have just been alerted to a potential problem with TeamViewer, in that it has a tendency to drop the connection after a while. That would be a major inconvenience (for sure), so I'm wondering how many of you TeamViewer users have experienced that? :doubt:

    Wendi
     
  14. Steve1961

    Steve1961 Registered Member

    Joined:
    Apr 8, 2006
    Posts:
    5
    In my opinion the main disadvantage of TeamViewer is that the free edition drops your connection sometimes.
    It occours when you use TeamViewer "too much" or with "too many" different addresses. At a certain point it thinks you are using it as a professionals and closes telling you to purchase a license.
    I don't know the exact tresholds for this behaviour, which is not permanent, i.e., if you stop using it for a while it will let you reconnect.


    Afaik Ammyy is not malware.
    It currently gives false positives with 3 antivirus programs (just checked on virustotal).
    It's simpler to use, not that fast tough. It doesn't have file transfer ability. Also Ammyy is known to behave like TeamViewer after a while but it never occurred to me.


    Another option is to use LogMeIn (https://secure.logmein.com/). It works via web. A free personal account is available for everybody. It again lacks of file transfer capabilities.


    Finally in the past I used also UltraVNC. It has all the requested features, but it's slow. Also, your parents must have a public IP. For my mum I made a batch file that:
    - sent an ipconfig/all result to a file
    - mailed me that file (via a command line mailer program)
    - started UltraVNC server
    All she had to do was click on a icon and I could do the rest.

    Stefano
     
  15. Cudni

    Cudni Global Moderator

    Joined:
    May 24, 2009
    Posts:
    6,956
    Location:
    Somethingshire
    First time I hear of it. Never experienced it or any other issues with free version.
     
  16. TheWindBringeth

    TheWindBringeth Registered Member

    Joined:
    Feb 29, 2012
    Posts:
    2,088
    FWIW:

    UltraVnc Nat 2 Nat Connections
    http://www.uvnc.com/addons/nat2nat.html

    I haven't tried it and thus don't know if you can run your own Nat Helper or manually plug in IP Address & Port information to the NAT Server Connector and NAT Viewer Connector.
     
  17. Wendi

    Wendi Registered Member

    Joined:
    Aug 8, 2008
    Posts:
    522
    Location:
    NY, USA
    Cudni,

    Your feedback is most appreciated. It may be that Stefano's TeamViewer disconnect experiences were due some other internet connectivity issue. o_O

    As I regard file-transfer capability quite important to properly support my parents computing mishaps, I believe I'll go with TeamViewer.

    Thank you!
    Wendi
     
  18. 1000db

    1000db Registered Member

    Joined:
    Jan 9, 2009
    Posts:
    718
    Location:
    Missouri
    Where I work we use the corporate version of Teamviewer along with the corporate version of LogMeIn Rescue. Teamviewer will disconnect sometimes but reconnects itself pretty quick. In my opinion its reliable and simple to use for both the tech and the end user. Even with both at my disposal I usually connect with TV as opposed to LMI due mainly to personal preference. FWIW I do Tech Support for a local business and use this all day everyday.
     
  19. Wendi

    Wendi Registered Member

    Joined:
    Aug 8, 2008
    Posts:
    522
    Location:
    NY, USA
    Thanks. Your endorsement seals the deal. ;)
     
  20. Steve1961

    Steve1961 Registered Member

    Joined:
    Apr 8, 2006
    Posts:
    5
    Wendi,

    I agree with your decision.
    The inconvenients I experimented were due to TeamViewer itself, not other reasons, but they happened in a period I remotely connected to my mother, brother and niece computers quite often to solve a sort of "family network" problems.
    In that case eventually TV came out with a message saying that I was connecting to too many addresses for a free user.
    If you'll use it only for your parents it's unlikely it'll give you problems.
    Also what I describe happened a couple of years ago, so I don't know, maybe the new version behaves differently.

    Stefano
     
  21. LenC

    LenC Registered Member

    Joined:
    Jul 25, 2006
    Posts:
    846
    Location:
    CT, USA
    I used teamviewer for the 4 years my son was away at college (ending in 2010). It worked perfectly - had the features you are seeking - and never disconnected.

    It was a life saver.
     
  22. The Shadow

    The Shadow Registered Member

    Joined:
    Jan 24, 2012
    Posts:
    814
    Location:
    USA
    Very same situation here (but with my daughter) - TeamViewer just works! :thumb:
     
Loading...
Thread Status:
Not open for further replies.