Any help much appreciated...

Discussion in 'adware, spyware & hijack cleaning' started by TdF2004, Jul 5, 2004.

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  1. TdF2004

    TdF2004 Registered Member

    Joined:
    Jul 5, 2004
    Posts:
    3
    Hello,

    I was called to look at one of my friends PCs. I ran both Ad-Aware and Spybot. Cleaned up a whole bunch of stuff with these. But there are still a few strange problems with the PC. When starting IE you get a pop-up window relating to cleaning spyware from the computer. Further, even though the homepage is set to none, there is what appears to be a search page coming up. When I head to the online virus scan over at Trendmicro I can get as far as it prompting me if I want to install and run the scanner, I click yes, then it goes on for a bit and IE crashes and I end up with the Windows Error report stuff.

    Here is the log file from HiJackThis...

    Logfile of HijackThis v1.97.7
    Scan saved at 3:41:54 PM, on 7/5/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    c:\Program Files\Norton Personal Firewall\NISUM.EXE
    c:\Program Files\Norton Personal Firewall\ccPxySvc.exe
    C:\WINDOWS\System32\GEARSEC.EXE
    c:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\Program Files\Softex\OmniPass\Omniserv.exe
    C:\Program Files\Softex\OmniPass\OPXPApp.exe
    C:\WINDOWS\Explorer.EXE
    C:\windows\system\hpsysdrv.exe
    C:\HP\KBD\KBD.EXE
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
    C:\WINDOWS\svchost.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Microsoft Broadband Networking\MSBNTray.exe
    C:\Documents and Settings\Owner\Desktop\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Startpagina = file:///C:/Program%20Files/FirstEnter/Portal/portal.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = about:blank
    R3 - Default URLSearchHook is missing
    F0 - system.ini: Shell=explorer.exe C:\WINDOWS\System32\netdc.exe
    F2 - REG:system.ini: Shell=explorer.exe C:\WINDOWS\System32\netdc.exe
    F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\userinit.exe,C:\WINDOWS\System32\svcinit.exe
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
    O2 - BHO: (no name) - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\Real\Toolbar\realbar.dll (file missing)
    O2 - BHO: (no name) - {67A16496-702A-40E2-8AAA-79BCB27CFBE6} - C:\WINDOWS\System32\niikpba.dll
    O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [ccRegVfy] "c:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
    O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
    O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
    O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [NAV Live Update] C:\Documents and Settings\All Users\Start Menu\Programs\Startup\gwigsb.exe
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
    O4 - HKLM\..\Run: [Setup experation] C:\WINDOWS\svchost.exe
    O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE
    O4 - Global Startup: Microsoft Broadband Networking.lnk = ?
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
    O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
    O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
    O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    O9 - Extra button: MoneySide (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Messenger (HKLM)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab28177.cab
    O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab28578.cab
    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/22da761d8c8e215f6101/netzip/RdxIE601.cab
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab28177.cab
    O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
     
  2. Gavin - DiamondCS

    Gavin - DiamondCS Former DCS Moderator

    Joined:
    Feb 10, 2002
    Posts:
    2,080
    Location:
    Perth, Western Australia
    Hi,

    Tick the following items, then close all windows and choose fix checked
    Then reboot, and you should be clean ? report back if you still have problems, posting a new log

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Startpagina = file:///C:/Program%20Files/FirstEnter/Portal/portal.html

    R3 - Default URLSearchHook is missing

    F0 - system.ini: Shell=explorer.exe C:\WINDOWS\System32\netdc.exe
    F2 - REG:system.ini: Shell=explorer.exe C:\WINDOWS\System32\netdc.exe
    F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\userinit.exe,C:\WINDOWS\System32\svcinit.exe

    O2 - BHO: (no name) - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\Real\Toolbar\realbar.dll (file missing)
    O2 - BHO: (no name) - {67A16496-702A-40E2-8AAA-79BCB27CFBE6} - C:\WINDOWS\System32\niikpba.dll

    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

    O4 - HKLM\..\Run: [Setup experation] C:\WINDOWS\svchost.exe


    After rebooting, please send these files to submit@diamondcs.com.au then delete them

    C:\WINDOWS\svchost.exe
    C:\WINDOWS\System32\netdc.exe
    C:\WINDOWS\System32\svcinit.exe
    C:\WINDOWS\System32\niikpba.dll
     
  3. TdF2004

    TdF2004 Registered Member

    Joined:
    Jul 5, 2004
    Posts:
    3
    Thanks for the reply Gavin. I will let you know how things go.
     
  4. TdF2004

    TdF2004 Registered Member

    Joined:
    Jul 5, 2004
    Posts:
    3
    With Gavin's help I managed to get some of the stuff cleaned up but when I ran HiJackThis after a reboot I can still see a couple of entries relating to netdc.exe that I was told to remove. I also did a search of the system for all the files I was told to delete, but the only one I found was the scvhost.exe. No sign of the others. I even went to the command line and tried all the various dir switches (/ah, /as, etc)

    Also, there is a process listed as 'st.exe' that keeps getting run on a reboot. I tracked the file to the Windows directory and killed it, but when I restarted the machine, it was back and listed as running in the process list. Any ideas?

    Here is the log file after I applied Gavin's recommendations above.

    Logfile of HijackThis v1.97.7
    Scan saved at 7:47:59 PM, on 7/7/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    c:\Program Files\Norton Personal Firewall\NISUM.EXE
    c:\Program Files\Norton Personal Firewall\ccPxySvc.exe
    C:\WINDOWS\System32\GEARSEC.EXE
    c:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\Program Files\Softex\OmniPass\Omniserv.exe
    C:\Program Files\Softex\OmniPass\OPXPApp.exe
    C:\WINDOWS\Explorer.EXE
    C:\windows\system\hpsysdrv.exe
    C:\HP\KBD\KBD.EXE
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Microsoft Broadband Networking\MSBNTray.exe
    C:\WINDOWS\st.exe
    C:\Documents and Settings\Owner\Desktop\HijackThis.exe
    C:\Program Files\Microsoft Broadband Networking\MSBNUpdate.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.shaw.ca/start/enca/
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = about:blank
    F0 - system.ini: Shell=explorer.exe C:\WINDOWS\System32\netdc.exe
    F2 - REG:system.ini: Shell=explorer.exe C:\WINDOWS\System32\netdc.exe
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
    O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [ccRegVfy] "c:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
    O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
    O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
    O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [NAV Live Update] C:\Documents and Settings\All Users\Start Menu\Programs\Startup\gwigsb.exe
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
    O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE
    O4 - Global Startup: Microsoft Broadband Networking.lnk = ?
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
    O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
    O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
    O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    O9 - Extra button: MoneySide (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Messenger (HKLM)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab28177.cab
    O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab28578.cab
    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/22da761d8c8e215f6101/netzip/RdxIE601.cab
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab28177.cab
    O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
     
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