Hi all, I've trawled the forums and not found a suitable solution to my problem (although I have found some useful tips). I'm having a hell of a time trying to get Antivirus 4 installed on my machine. During the install process, shortly after the box shows 'installing drivers', the install rolls back and terminates. The first time it does this there are no error messages and in the install is halted due to what the screen helpfully shows as 'an error' (no clue as to what it is though!). If I try to install again straight away, part way through the process I am shown a variety of errors telling me that the installer is unable to write numerous items to the registry. Clicking retry does not work and ignoring them only prompts another message later telling me the kernel service (?) 'ekrn' cannot be installed - and that's when the install ends this time. After clearing out the registry and deleting program folders, I try again and the whole process repeats itself. I've contact ESET directly and they were about as useful as a chocolate teapot - shown by the fact they thought my request for assistance was a sales enquiry. Am running Windows XP Home 32bit (and have downloaded the correct version of the software!). Have also generated an install.log file as per an article in the FAQ on the ESET support site. Would be grateful for any assistance anyone can offer!