Antispam problem - it won't listen!

Discussion in 'ESET Smart Security' started by gobbledygook, Aug 16, 2011.

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  1. gobbledygook

    gobbledygook Registered Member

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    Hi, I'm using Outlook Express and Antispam labels as SPAM emails from a genuine address (a forum) that I regularly receive legitimate emails from. When I click 'Not Spam', or 'trusted address' the emails get reclassified as they should do, but new emails from the same address continue to be incorrectly labelled as spam and end up in the SPAM folder!

    If I rescan a folder it pulls out all the emails from this particular address and labels them as SPAM again, moving them to the SPAM folder. How do I make it stop doing this!

    I have tried an uninstall and re-install but there's no change. Any ideas?
     
  2. Cudni

    Cudni Global Moderator

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    are you using the latest version? If not try it
     
  3. gobbledygook

    gobbledygook Registered Member

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    I'm using version 4.0.437.0. I see Version 5 on the website, but it's the 'release candidate' and the list of known issues put me off.
     
  4. SweX

    SweX Registered Member

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    Then at least download 4.2 wich is the latest stable release.
     
  5. gobbledygook

    gobbledygook Registered Member

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    I tried 4.2 and found the same problem, so decided to try version 5. I uninstalled version 4.2, and as I wanted a clean install I deleted the eset folders that were left in the 'application data' folder.

    After installing version 5 I have the same problem!. I used the express install, and have not modified any settings. If I click the "not spam" button for any of the emails that are incorrectly labelled as SPAM, I get the message:

    "*******@*******.co.uk - not added (already exists in user's Exceptions list)"

    so if the email address is in my exceptions list, why are emails from this address being treated as SPAM?
     
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