Anti-virus upgrade offers short-changing customers

Discussion in 'other anti-virus software' started by rothko, Dec 3, 2010.

Thread Status:
Not open for further replies.
  1. rothko

    rothko Registered Member

    Joined:
    Jan 12, 2005
    Posts:
    579
    Location:
    UK
  2. King Grub

    King Grub Registered Member

    Joined:
    Sep 12, 2006
    Posts:
    814
    Indeed, but all you have to do is contact support, and they add those "lost" days back to your new product. Not the smoothest way of doing it, perhaps, but the lost days aren't necessarily really lost.
     
  3. buckshee

    buckshee Registered Member

    Joined:
    Apr 11, 2006
    Posts:
    134
    It's hardly surprising. If I decide to upgrade to F-Secure Internet Security package rather than use just the AV (even if I have 6 months left on my AV subscription) I don't expect to get 6 months extra Internet Security. However, I should be able to buy the Internet Security now but not install it until my current AV subscription ends and get a full year from the date I install it. I know this is the case with F-Secure
     
  4. volvic

    volvic Registered Member

    Joined:
    Aug 17, 2009
    Posts:
    220
    It is NOT hardly surprising.

    It is a CON.
     
  5. Firecat

    Firecat Registered Member

    Joined:
    Jan 2, 2005
    Posts:
    7,927
    Location:
    The land of no identity :D
    AVG's comments on the matter are surprising, as I have renewed and upgraded much before the license expiry and have never lost any days on the existing license as they were always added automatically to the new license. Therefore, I am at a loss to understand what is happening here.....:doubt:
     
  6. malexous

    malexous Registered Member

    Joined:
    Jun 18, 2010
    Posts:
    828
    Location:
    Ireland
    Read their responses here.
     
Loading...
Thread Status:
Not open for further replies.