Anti Theft issue - Lost Access to C Drive

Discussion in 'ESET Smart Security' started by logger910, May 6, 2013.

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  1. logger910

    logger910 Registered Member

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    I am not able to access C drive and have lost admin access to my PC after enabling the anti theft feature. I am using windows 8 OS. Please help me resolve the issue as it is affected my work.
    Even I am not able to uninstall the ESS in safe mode also. I have disabled the anti theft feature in ESS however , it did not helped.

    Regards
     
  2. Janus

    Janus Registered Member

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  3. Marcos

    Marcos Eset Staff Account

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    Please contact Customer care for further instructions. This issue can occur with certain Dell notebooks.
     
  4. logger910

    logger910 Registered Member

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    Hi Marcos ,
    I have uninstalled the ESS product in safe mode , however the issue still persists.
    Yes , it is a dell notebook. Can you please help me in this case.

    Regards
     
  5. Marcos

    Marcos Eset Staff Account

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    Please contact Customer care, they will provide you with instructions how to fix it.
     
  6. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    Contact information for ESET's distributor in India can be found here on their web site.

    Regards,

    Aryeh Goretsky
     
  7. almac1965

    almac1965 Registered Member

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    Been in touch today. Dell don't appear to know how to fix it. Their suggestions is to reinstall windows 8. Could Eset not actually suggest how to get around the issue, as it's obviously going to be annoying a lot of previously happy users.

    Can you at least confirm it's the anti theft that causes it.
     
  8. Near_Far

    Near_Far Registered Member

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    At the risk of hijacking this thread (sorry!)...I'm new to this forum and to this product. In fact, I haven't installed it yet. When I do, one of the items it will be installed on is a Dell netbook running Windows 7 Starter. Can I anticipate a possible problem regarding the anti-theft feature?
     
  9. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    Can you send me a PM (private message) with the case number and name of the ESET India employee you spoke to?

    Regards,

    Aryeh Goretsky

     
  10. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    I don't believe there are any issues with that configuration, but just to be on the safe side, if you are concerned, you should back up any important data before installing the software (which should really be a standard procedure when installing any kind of security software).

    Regards,

    Aryeh Goretsky

     
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