Anti Theft issue - Lost Access to C Drive

I am not able to access C drive and have lost admin access to my PC after enabling the anti theft feature. I am using windows 8 OS. Please help me resolve the issue as it is affected my work.
Even I am not able to uninstall the ESS in safe mode also. I have disabled the anti theft feature in ESS however , it did not helped.

Regards

 

Hey

Try Eset uninstall tool in safe mode: ( see this two links concerning how ): How do I manually uninstall my Windows ESET security product? and How to start Windows in Safe Mode or Safe Mode with Networking , for Windows 8 users

Cheers, Janus

 

Please contact Customer care for further instructions. This issue can occur with certain Dell notebooks.

 

Hi Marcos ,
I have uninstalled the ESS product in safe mode , however the issue still persists.
Yes , it is a dell notebook. Can you please help me in this case.

Regards

 

Please contact Customer care, they will provide you with instructions how to fix it.

 

Hello,

Contact information for ESET's distributor in India can be found here on their web site.

Regards,

Aryeh Goretsky

 

Been in touch today. Dell don't appear to know how to fix it. Their suggestions is to reinstall windows 8. Could Eset not actually suggest how to get around the issue, as it's obviously going to be annoying a lot of previously happy users.

Can you at least confirm it's the anti theft that causes it.

 

At the risk of hijacking this thread (sorry!)...I'm new to this forum and to this product. In fact, I haven't installed it yet. When I do, one of the items it will be installed on is a Dell netbook running Windows 7 Starter. Can I anticipate a possible problem regarding the anti-theft feature?

 

Hello,

Can you send me a PM (private message) with the case number and name of the ESET India employee you spoke to?

Regards,

Aryeh Goretsky

 

Hello,

I don't believe there are any issues with that configuration, but just to be on the safe side, if you are concerned, you should back up any important data before installing the software (which should really be a standard procedure when installing any kind of security software).

Regards,

Aryeh Goretsky