Another Illegal Reseller?

Discussion in 'Acronis True Image Product Line' started by Cufflink, Dec 25, 2007.

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  1. Cufflink

    Cufflink Registered Member

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    I suspect I have encountered another illegal reseller. I was looking for backup software at the local Staples. They had True Image 10 Home on their shelf. Based upon the information on the box, I made the purchase.

    When I went to install the software, I was asked for a serial number. None of the numbers I found on the box or CD was accepted. When I went to the Acronis site to find out where to find the serial number, I came across the Attention! Illegally sold Acronis software thread.

    Staples did not furnish a serial number when I made the purchase. I intend to return the software and get a refund, but before I do so, could you confirm that the list of authorized resellers is up to date? If Staples is an authorized reseller, but was inadvertently omitted from the list, then I will ask for a serial number rather than a refund.

    If Staples is not an authorized reseller, I will purchase True Image 11 Home directly from Acronis.

    A minor point: it would have been helpful if the User's Manual mentioned something about the serial number in the installation instructions.
     
  2. DwnNdrty

    DwnNdrty Registered Member

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    From what I remember others saying, the serial number is in the small leaflet - a type that you wouldn't give a second glance or would not even think that that is where it is.
     
  3. Cufflink

    Cufflink Registered Member

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    Thank you. That is exactly what happened. The serial number was on the back of the Quick Start Guide. I had put it aside and forgot about it, because I had gone to the pdf User's Guide - which made no mention of entering a serial number or where to find it. (Loud sound of brain cells dying.)
     
  4. DwnNdrty

    DwnNdrty Registered Member

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    Ah ... so Acronis is still "hiding" it there ... you would think that after so many users had trouble finding it that they would put it in a more obvious place, like at the FRONT of the Guide in Bold numbers.
     
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