Analyzing Partitions

Discussion in 'Acronis True Image Product Line' started by LuckyJim1005, Oct 29, 2007.

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  1. LuckyJim1005

    LuckyJim1005 Registered Member

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    Hi all,

    Running TI11 Home edition.

    When I try to start a backup or restore job TI starts to analyze my partitions. It takes about 90 minutes to do this and was wondering if this is normal ?

    Makes a mockery of a quick restore of a couple of files.

    I have mailed Tech Support who told me to install something called SnapAPI drivers but this made no difference.

    In fairness I have yet to send them an error log but while I wait another 90 minutes for the process to finish with error logging enabled I am posting this in case anyone else has seen and fixed this problem.

    I do have a number of logical drives but this is a fresh build and they are mostly empty. What's really weird is that it seems to be analyzing partitions on my DVD drive, which has no disc in it.

    As Einstein would say, spooky action at a distance. :)

    edit - Apologies it's not my DVD drive its my 500 Gig USB drive it is analyzing. And that only has 10 Gig on it.
     
  2. MudCrab

    MudCrab Imaging Specialist

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    California
    It should only take a few seconds for TI to analyize the partitions. 90 minutes means somthing is not working correctly.

    Does this happen when running TI in Windows or when booted to the TI 11 CD?

    If the CD, have you tried the quiet acpi=off noapic option detailed in Section II of the PLEASE READ BEFORE YOU POST thread?

    If Windows, does it do the same delay when you try from the CD?

    Have you tried it without the 500GB USB drive connected?

    Do you have any other USB devices connected? If so, you might disconnect them and see if you still get the delay.
     
  3. LuckyJim1005

    LuckyJim1005 Registered Member

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    Thanks for the suggestions Mud, will try them out.

    To answer it only happens in Windows. Boot CD is working fine.
     
  4. LuckyJim1005

    LuckyJim1005 Registered Member

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    Removed USB drive - makes no difference.

    Acronis is still taking 90 minutes to 'analyze partitions'

    On the plus side once it has done this mammoth task it works fine
     
  5. sarutaro

    sarutaro Registered Member

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    It happens to me once in a while in the past.
    If that process takes longer than a few minutes, I usually stop ATI.
    This possibly indicates there is a problem with either C-hard drive or D-hard drive (if tib is stored in D-HD). I usually run chckdsk on c-drive (or d-drive). That usually solve the problem. If that does not help, it is more likely that c-drive is faulty. That happened to my c-drive a month ago. When analyzed the c-HD with WD diagnositic program, there was a problem. So I replaced the HD with a new HD. Sarutaro
     
  6. iansmith

    iansmith Registered Member

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    I get this too on a brand new machine that doesn't have any errors. Checkdisk runs fine.

    Maybe 1 out of 4 times it gets stuck at the Analyzing Partitions section, but for me it never finishes. I see it still running when I sit down at my computer in the afternoon to see it's been sitting there for the past 10 hours.

    This is under Windows as well.

    Previous versions worked fine.
     
  7. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello all,

    Thank you for choosing Acronis Disk Backup software

    iansmith, could you please install Acronis Drivers to overcome this issue.

    If the issue still persists, please create the driver log by installing the update again with enabled logging and reproducing the issue. The log file will be created on the C:\ partition. The name of this file will be snapapi[date-time].log

    After that please submit a request for technical support with the attached log and the link to this thread. We will do our best to help you as soon as possible.

    LuckyJim1005, could you please clarify if you've provided our Support Team with this log? If so then could you please let me know your Acronis request # which was sent to you in autoreply to your letter? I will find out how the investigation of your issue is going.

    Thank you.

    --
    Michael Levchenko
     
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