An error occurred while downloading update file

Discussion in 'ESET Smart Security' started by mtsdesignss, Dec 18, 2009.

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  1. mtsdesignss

    mtsdesignss Registered Member

    Joined:
    Dec 13, 2009
    Posts:
    5
    Hello,

    I have followed each step listed in Eset help website and now I have re-installed the product but I am still getting this message. And now again I have installed the Eset in new drive but still same message. And this time even I haven't given username and password, when it was working ok and I don't give password during update Eset ask for username and password but now with no password it is not even asking for password.. What should I do?
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,375
    I'd suggest you do the following:
    1, download the ESET uninstall tool and save it to the disk
    2, start Windows in safe mode and run the uninstall tool
    3, start Windows in normal mode and download ESS from the ESET download page using your username and password and install it
     
  3. Scotto

    Scotto Registered Member

    Joined:
    Nov 11, 2007
    Posts:
    12
    Location:
    Sydney
    Hello,
    I switch fairly often between V3 and V4 of EAV and ESS (I always properly uninstall and clean etc everytime) and today I had update problems after installing the latest version of V4 ESS.
    This has never happened before.
    After a while, after rebooting and re-entering my user name and password to no avail and scratching my head and mumbling, I went into Setup, Enter entire advanced setup tree, Update and noticed that under Update settings for selected profile, Update server: was blank.
    It usually has Choose automatically there.
    I clicked on the drop down and selected Choose automatically and after that everything was OK.
    Just thought I'd mention this.
    Merry Xmas and Happy Holidays to everyone :cool:
    Scotto.
     
  4. mtsdesignss

    mtsdesignss Registered Member

    Joined:
    Dec 13, 2009
    Posts:
    5
    Thanks I have downloaded the new version and its working fine now..:)
     
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