All Xero services facing major outage

guest · Jul 27, 2021

'Login infrastructure issue' blamed as sustained Xero outage threatens payrolls
July 27, 2021
https://www.theregister.com/2021/07/27/xero_outage_accountancy_saas/

Hundreds of thousands of small businesses are having trouble raising invoices and sorting out their monthly payroll following an outage at accounting software-as-a-service outfit Xero.

The cloud-based software slinger, which boasts around 640,000 customers in the UK including accountants, bookkeepers and SMEs, has posted a succession of messages on its status page this morning apologising for the downtime and informing customers it is busy trying to fix the problem.
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The problems started just as people were logging on to start their working day at 08:25 UTC, according to the company's status page. They continued through to lunchtime and at the time of writing Xero was still down.

Engineers have been investigating the root cause of the problem. In its latest update at 13:16 UTC, the company said:

"Unfortunately we are continuing to experience an outage of the Xero Platform which is preventing users from logging in. This is related to a Xero login infrastructure issue, and our teams are doing everything they can to get our customers back online."
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One Home Counties accountant we spoke to, who asked not to be named, looks after scores of small businesses. They told us: "This is really frustrating. We're at the end of the month looking at payroll and all we can do is look at their status page and wait."
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