All over sudden 0x40007 errors

Discussion in 'Acronis True Image Product Line' started by BeckerOl, Aug 23, 2007.

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  1. BeckerOl

    BeckerOl Registered Member

    Aug 23, 2007
    Hello !

    I am using a german version of Acronis TrueImage Server 9.1 + Universal Restore. SNAPAPI is al level

    At night I am running about 4 different backups, which were working fine in the past.

    Since two days one job always quits after five minutes with error 0x40007, Tag= 0xF35F747B3B21FA93

    Is there any solution ?

    Thanks, Olaf.
  2. BeckerOl

    BeckerOl Registered Member

    Aug 23, 2007
    Additional Information

    I found out, that at the same time the true trueimage service crashes:

    I did a win debug on mini dump file and got:

    0041dfd4 f3a5 rep movs dword ptr es:[edi],dword ptr [esi]

    EXCEPTION_RECORD: ffffffff -- (.exr ffffffffffffffff)
    ExceptionAddress: 0041dfd4 (TrueImageService+0x0001dfd4)
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 00000000
    Parameter[1]: 080c0334
    Attempt to read from address 080c0334

    PROCESS_NAME: TrueImageService.exe

    FAULTING_MODULE: 77f30000 ntdll


    ERROR_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in "0x%08lx" verweist auf Speicher in "0x%08lx". Der Vorgang "%s" konnte nicht auf dem Speicher durchgef hrt werden.

    READ_ADDRESS: 080c0334


    LAST_CONTROL_TRANSFER: from 00681b79 to 0041dfd4

    WARNING: Stack unwind information not available. Following frames may be wrong.
    051afb48 00681b79 080c0334 000000ff 05c43ab8 TrueImageService+0x1dfd4
    051afb5c 006896e6 051afb94 080b0335 05c43ab8 TrueImageService+0x281b79
    00000000 00000000 00000000 00000000 00000000 TrueImageService+0x2896e6

    FAULTING_THREAD: 000008f4



    0041dfd4 f3a5 rep movs dword ptr es:[edi],dword ptr [esi]


    SYMBOL_NAME: TrueImageService+1dfd4

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: TrueImageService

    IMAGE_NAME: TrueImageService.exe

    STACK_COMMAND: ~15s; .ecxr ; kb


    Followup: MachineOwner
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello BeckerOl,

    Thank you for choosing Acronis Server Disk Backup Software.

    Please make sure you use the latest build of Acronis True Image 9.1 Server for Windows. To get access to updates you should first register your software. Please make sure to update all installed components as they need to be the same build in order to interact properly.

    If the issue persists, please do the following:

    - Download and run schedmgr.exe application;
    - Issue the following commands:

    service stop
    service uninstall

    - Close schedmgr;
    - Replace schedhlp.exe and schedul2.exe files in the C:\Program Files\Common Files\Acronis\Schedule2 folder with the files from this ZIP archive.
    - Run schedmgr application once again;
    - Issue the following commands:

    service install
    service start

    - Close schedmgr;

    If the problem still persists then please do the following:

    - Open the command prompt (Start -> Run -> cmd);
    - Run the following command in the folder the schedmgr.exe file was saved to:

    schedmgr get report > schedreport.txt

    - Collect schedreport.txt;
    - Run Acronis Schedule Manager program (schedmgr.exe) once more;
    - Issue the following command:

    set logflags support

    - Schedule backup creation once again;
    - Wait until the scheduled backup will fail;

    - Collect the log file schedul2.log that is placed in the \Program Files\Common
    Files\Acronis\Schedule2 folder;

    Please collect the user.dmp and drwtsn32.log the way described in this previous post

    Please also create Windows System Information as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Marat Setdikov
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