ALERT--Symantec Major Fail

FIXED NOW :-=)

Be Advised: There has been a problem with Symantec Pulse Updates and Live Updates for NIS 2010 and NAV 2010. There have been NO VIRUS DEFINITION UPDATES for seven hours now.

Symantec has remained silent about the problem and Symantec "Customer Support" has been totally in the dark about it.

There is an active thread on the Norton customer forum about the issue.

 

where is the source of this info?

 

Hi

I just updated my post to say there is an active thread on the Norton forums about this.

Also, just have a look at your NIS Interface to see the time of the last update.

 

Ok. I was going to say maybe you unplugged your router.

 

Really glad you brought this to my attention, you are correct mine says 7 hours ago also "THANK YOU".

 

Here's a link to that thread in case anyone is interested.
This issue caught my eye, because Pulse Updates are touted as being delivered every 5-15 minutes. According to customers on the forum, this is not the first time that these Pulse Updates have not been received as advertised:

And what really caught my attention is comments from users like this:

and

and

Here's a comment I find interesting:

I had no idea this sort of thing was still happening with Symantec.

 

My NIS updated just fine half an hour ago. Last virus definitions update: 20/03/2010 8:15:08 AM.

 

So Norton made their customer believe that the Pulse thing is so important that if they don't have it...all the new malware of the day will end in their computers. Cool!

Guys just give Symantec some time to fix the issues and you'll have your pulse back...you greedy flatliners...

 

That's interesting.. Wondering if Canada has a separate Update server. My last update is 20/03/2010 2:21 AM.

 

Well it's not just Pulse Updates ... It's any and all virus defintion updates.... NADA,,, no hourly updates, no manual updates....

 

This is why you should never totally rely upon a signature based product. Not to say they are not useful, but things happen. If your product has spent the time developing their heuristics and/or behavioral analysis enginse, missing updates becomes less of an issue.

 

This is the 2nd time this year this has happened

I am surprised no one made a thread on this last time it happened.

 

Latest here at 20-03-2010 / 11.47 am. More then four hours. According to Liveupdate I have the latest update's

Edit: Just recieved the latest at 20-03-2010 / 16:31 pm

 

PROBLEM APPEARS TO HAVE BEEN FIXED NOW

 

Yes it does

 

Apparently all the customers who weren't getting Pulse Updates uninstalled and reinstalled and that fixed it.

 

TYVM, hawki!

I got steamed at my wife's laptop this morning when I noticed that, even after manually invoking Live Update, NIS10 would show last update as 8 hours ago. Then I had to move on to something more important, like a hike with my boys.

It's good to know I can refocus on this, that I'm not alone, and that I need to check my other machines too.

EDIT: all resolved on my machines without intervention. Thanks again for heads up.

 

I just saw this thread now.
It's 8:02 PM.
NIS2010 has not updated in 12 hours.
But it did sucessfully update when I hit the link.