ALERT--Symantec Major Fail

Discussion in 'other anti-malware software' started by hawki, Mar 20, 2010.

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  1. hawki

    hawki Registered Member

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    FIXED NOW :-=)

    Be Advised: There has been a problem with Symantec Pulse Updates and Live Updates for NIS 2010 and NAV 2010. There have been NO VIRUS DEFINITION UPDATES for seven hours now.

    Symantec has remained silent about the problem and Symantec "Customer Support" has been totally in the dark about it.

    There is an active thread on the Norton customer forum about the issue.
     
    Last edited: Mar 20, 2010
  2. kjdemuth

    kjdemuth Registered Member

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    where is the source of this info?
     
  3. hawki

    hawki Registered Member

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    Hi :)

    I just updated my post to say there is an active thread on the Norton forums about this.

    Also, just have a look at your NIS Interface to see the time of the last update.
     
  4. kjdemuth

    kjdemuth Registered Member

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    Ok. I was going to say maybe you unplugged your router. ;)
     
  5. SIR****TMG

    SIR****TMG Registered Member

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    Really glad you brought this to my attention, you are correct mine says 7 hours ago also "THANK YOU".
     
  6. Page42

    Page42 Registered Member

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    Here's a link to that thread in case anyone is interested.
    This issue caught my eye, because Pulse Updates are touted as being delivered every 5-15 minutes. According to customers on the forum, this is not the first time that these Pulse Updates have not been received as advertised:
    And what really caught my attention is comments from users like this:
    and
    and
    Here's a comment I find interesting:
    I had no idea this sort of thing was still happening with Symantec.
     
  7. Dark_Hanzo

    Dark_Hanzo Registered Member

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    My NIS updated just fine half an hour ago. Last virus definitions update: 20/03/2010 8:15:08 AM.
     
  8. NoIos

    NoIos Registered Member

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    So Norton made their customer believe that the Pulse thing is so important that if they don't have it...all the new malware of the day will end in their computers. Cool!:D

    Guys just give Symantec some time to fix the issues and you'll have your pulse back...you greedy flatliners...:D
     
  9. hawki

    hawki Registered Member

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    That's interesting.. Wondering if Canada has a separate Update server. My last update is 20/03/2010 2:21 AM.
     
  10. hawki

    hawki Registered Member

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    Well it's not just Pulse Updates ... It's any and all virus defintion updates.... NADA,,, no hourly updates, no manual updates....
     
  11. 1000db

    1000db Registered Member

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    This is why you should never totally rely upon a signature based product. Not to say they are not useful, but things happen. If your product has spent the time developing their heuristics and/or behavioral analysis enginse, missing updates becomes less of an issue.
     
  12. Ibrad

    Ibrad Registered Member

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    This is the 2nd time this year this has happened :p

    I am surprised no one made a thread on this last time it happened.
     
  13. De Hollander

    De Hollander Registered Member

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    Latest here at 20-03-2010 / 11.47 am. More then four hours. According to Liveupdate I have the latest update's :D

    Edit: Just recieved the latest at 20-03-2010 / 16:31 pm
     
    Last edited: Mar 20, 2010
  14. hawki

    hawki Registered Member

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    PROBLEM APPEARS TO HAVE BEEN FIXED NOW :)
     
  15. SIR****TMG

    SIR****TMG Registered Member

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    Yes it does
     
  16. Page42

    Page42 Registered Member

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    Apparently all the customers who weren't getting Pulse Updates uninstalled and reinstalled and that fixed it. ;)
     
  17. crofttk

    crofttk Registered Member

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    TYVM, hawki!

    I got steamed at my wife's laptop this morning when I noticed that, even after manually invoking Live Update, NIS10 would show last update as 8 hours ago. Then I had to move on to something more important, like a hike with my boys.:cool:

    It's good to know I can refocus on this, that I'm not alone, and that I need to check my other machines too.:eek:

    EDIT: all resolved on my machines without intervention. Thanks again for heads up.
     
    Last edited: Mar 20, 2010
  18. Hugger

    Hugger Registered Member

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    I just saw this thread now.
    It's 8:02 PM.
    NIS2010 has not updated in 12 hours.
    But it did sucessfully update when I hit the link.
     
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