Aida Cruises cancels trips due to mysterious "IT restrictions"

guest · Dec 29, 2020

Aida Cruises cancels trips due to mysterious "IT restrictions"
December 28, 2020
https://www.bleepingcomputer.com/ne...cels-trips-due-to-mysterious-it-restrictions/

German cruise line AIDA Cruises is dealing with mysterious "IT restrictions" that have led to the cancellation of New Year's Eve cruises embarking this past weekend.

Aida Cruises is a subsidiary of multinational cruise giant Carnival Corporation and predominantly caters to German-speaking passengers.
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In an email seen by BleepingComputer, Aida told passengers for the AIDAperla cruise ship that their trip was canceled due to IT restrictions affecting the companies' phone systems and email.

"We are currently affected by IT restrictions. Therefore, our customers cannot reach us by phone or email," an advisory explains on Aida's website.
According to German media NDR, passengers on Aida ships reported problems with the IT systems while on the ships.
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Sister cruise line is also having IT issues
Costa Crociere, another subsidiary of Carnival, is also currently affected by an IT outage that is preventing visitors from booking trips using their online reservation system.

Other than the fact that both companies are owned by Carnival and the outages' timing, BleepingComputer has not been able to determine if a ransomware attack or other cyberattack is causing the outages.
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guest · Dec 30, 2020

AIDA Cruise Ships Under Cyber Attack – Are Costa Ships Also Affected?
December 28, 2020
https://www.cruiselawnews.com/2020/...r-cyber-attack-are-costa-ships-also-affected/

AIDA cruise ships, including the AIDAmar and the AIDAperla, are suffering what has been described as an “immense” IT problem, according to a German newspaper published today. Bild reports that the AIDA cruise line’s operations in its home port of Rostock, Germany have been affected by the failure of the company’s land based and shipboard telephone and internet systems.

The German newspaper interviewed a guest on the Carnival Corporation-owned AIDAmar who wishes to remain anonymous. He stated that “we are on the fifth day of our cruise . . . The boarding pass system has stopped working. Slips of paper are used that would otherwise be automatically debited, for example when you buy something. We learned secretly from the staff that there had been a hacker attack on the Aida servers.”
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One crew member informed us:

“What they are not telling is that the actual cause behind this issue is a cyber (ransom) attack on the networks of AIDA cruises. Networks ashore and onboard have been compromised and all ships are currently cut off from the internet.” They also suggest that the networks of COSTA Crociere and Carnival Maritime appear to be compromised as well.
At least one newspaper has reported that Costa Crociere, also owned by Carnival Corporation, is also affected by the IT problems. The blog Kreuzfahrttester reported that access to the Costa’s customer web portal was disrupted.
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Aida Cruises cancels trips due to mysterious "IT restrictions"

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