After Acronis restore, can no longer access external drive - shows up as boot device

Discussion in 'Acronis True Image Product Line' started by welldonep, Feb 1, 2008.

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  1. welldonep

    welldonep Registered Member

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    Hello ... it was recommended that I try TI 11 trial to restore an image backed up and stored on an external USB2 drive (Lacie). I restored the image successfully, but now the USB hard drive is not accessible, and is installing as new hardware when I plug it in, It is now being
    seen as a bootable USB device (TUSB6250) in the Device Manager, but I cannot access the drive and/or see the contents on the drive. Needless to say, I have a lot of other important data on the drive, and would obviously like to be able to have the drive recognized as it's old self if at all possible. If anyone can shed a light on this (preferrably a flood light) ... I would be ever-so-grateful.

    Pertinent info: Dell Optiplex 755 (brand new) and Lacie Big Extreme USB hard drive. Acronis
    TI 11 Trial used. I would gladly purchase the software just to get my hard drive back. I had been using Acronis 8 for a few years, and found that it wasn't recognizing the external hard drive, so it was recommended I try the trial of 11.

    Thanks much for any/all advise!!

    Peter
     
  2. MudCrab

    MudCrab Imaging Specialist

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    California
    Does the USB drive show up in Windows Disk Management?

    Perhaps you just need to assign a drive letter to it.
     
  3. welldonep

    welldonep Registered Member

    Joined:
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    Thanks for the reply. Apparently, it was a problem with the drive itself. It
    it is unmounted improperly (which I did not mean to do), this can/will sometimes happen. I was able to get it back by removing the cables,
    and then attaching the USB cable, and then plugging in the power cable.
    All is good now.

    Cheers!

    Peter
     
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