Advice Needed: Rollback Rx 10.2 and Delayed NTFS File Corruption?

So in this case, can we put the theory that it was the SSD which was the problem ("infant mortality") to rest? If so, should I reconsider it to be a Rollback Rx issue, notwithstanding no prior reporting?

 

I would...

If it only happens with Rollback installed... yes.

 

Hey HermitGeek, Have you sent in any support tickets with your questions and issues for Rollback Rx ? Also you can post on our community forum and share your issues and questions with the technical support team and they can look into it for you.

Community forum : http://community.horizondatasys.com/

Submit a ticket here: http://support.horizondatasys.com/Tickets/Submit

 

kriteshHDS,

I appreciate your reminder. With due respect, in my past dealings with HDS when I submitted tickets for similar (not identical) problems, without fail, each time I was eventually asked to submit a log, after which the only conclusive reply I received was that the development team would take a look at it. There was no immediate advice on how to fix the problem (aside from the trivial and non-specific advice to uninstall the software and reinstall it, meaning that I would loose all my snapshots). In the end, I was forced to reformat the drive and to rebuild the system. The experience was wholly unsatisfactory.

I chose to ask the question here because of the large number of informed users, such as TheRollbackFrog, who can provide sound and concrete advice on Rollback. I simply do not have the confidence that my question will be answered to the same extent and with the same openness at the HDS forum.